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Knowledge Base (1516)

  1. Cannot create new custom object / Create New Object grayed out

    Answer: Environment: Custom Objects, Oracle B2C Service, All versions Issue: After opening the Object Designer, selecting a package and clicking on New, the Object option is grayed out. No error or warning...

  2. Unable to create new message bases or configuration settings

    Answer: Environment: Message Bases, Configuration Settings, Oracle B2C Service Updates Issue: The 'New' button to create a new message base and a configuration setting is grayed out on both...

  3. Setting up a new workspace

    Answer: Environment: Getting Started with Workspaces Oracle B2C Service Resolution: Workspaces define the fields and layout that staff use when adding or editing records. Different record types such as...

  4. New products are automatically added to 'Selected Products' within Knowledge Advanced Authoring > Repository View Properties

    Answer: Environment : Knowledge Advanced All product releases Issue: We are seeing that new products added are automatically added to 'Selected Products' within Knowledge Advanced Authoring > Repository...

  5. Knowledge Advanced: Adding new user groups

    Answer: Environment: Oracle B2C Service sites using Knowledge Advanced Issue: It can be unclear when exactly answer access levels configured in Oracle B2C Service are synced into Knowledge Advanced as...
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Documentation (-217)

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