Skip Navigation
Expand
Collapse
Submit a Service Request
Contact Information for Technical Support
My Service Notifications
  • Advanced SearchOpens new dialog
    Enter plus (+) or minus (-) signs in search terms to make a word required or excluded
    Search Tips
    Filter by product
    Filter by category

Search Results

Knowledge Base (27)

  1. Configuration of Oracle-hosted Service and Outreach mailboxes

    Updated Answer: Environment: Oracle B2C Service, Configuration Assistant Resolution: Oracle-managed Service mailboxes are used for sending and receiving emails on incidents. They are hosted by Oracle and their email...

  2. Intelligent Advisor Update Schedule

    Answer: Environment: Intelligent Advisor, All Versions Resolution: Intelligent Advisor sites are updated automatically once each quarter. Test sites can be updated in place using the Service Cloud...

  3. Oracle B2C Service Technical Support Services Guide

    Answer: Environment: For customers using the Oracle B2C Service Support site or contacting Oracle B2C Service Technical Support Resolution: Oracle B2C Service Technical Support Helping people see data in new...

  4. OkcsSmartAssistant widget does not require an incident rule

    Answer: Environment: Oracle B2C Service sites with Knowledge Advanced enabled, all versions Issue: The incident rule editor does not have an option for the incident source "SmartAssistant on Ask a...

  5. An email address uses an umlaut in the local part of the address

    Answer: Environment: Oracle B2C Service, Email Issue: Oracle B2C Service does not currently support Email Address Internationalization in sending responses to addresses that contain non-ASCII characters...
More Knowledge Base Results

Documentation (-217)

More Documentation Results

Community

Loading...
Cannot fetch community results
No results to display