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Knowledge Base (166)

  1. PCI (PI Pod) Frequently Asked Questions

    Answer: Environment: PCI pods (Includes US Federal Government pods) Resolution: Below are just a few considerations for implementing an Oracle B2C Service site within a PCI pod.  See the Guidance...

  2. How to Access Configuration Assistant

    Answer: Environment: Oracle Cloud Portal / My Services / Configuration Assistant Non-IDCS environment customers Resolution: To access the Configuration Assistant self-service tool for the first time, you...

  3. Browser User Interface Updates

    Updated Answer: Environment: Browser User Interface (BUI) Updates Resolution: Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during...

  4. Configuration of Oracle-hosted Service and Outreach mailboxes

    Answer: Environment: Oracle B2C Service, Configuration Assistant Resolution: Oracle-managed Service mailboxes are used for sending and receiving emails on incidents. They are hosted by Oracle and their email...

  5. Auto Update Program

    Answer: Environment: Oracle B2C Service updates Resolution: The Auto Update Program (AUP) delivers the latest product capabilities through scheduled, reoccurring updates enabling your business to provide...
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Documentation (206)

  1. Link to a URL

    Function Reference (Korean) Filter: All Files Submit Search Function Reference (Korean) 정책 모델 영역에 따라 목록 구분 기호 ','이(가) 변경될 수 있습니다 Last Updated: 04/22/2024

  2. Link to a URL

    Implementing Report Record Commands agentBrowserCommandIcon = IAnalyticsContext.createIcon(); agentBrowserCommandIcon.setIconClass(' fa Last Updated: 03/06/2024

  3. Link to a URL

    IGlobalHeaderMenu ") ; menuIcon.setIconClass(" fa -plus"); }); }); }); }); < Last Updated: 03/06/2024

  4. Link to a URL

    IRecordCommandContext (); sampleCommandIcon.setIconClass(' fa -user-plus Last Updated: 03/06/2024

  5. Link to a URL

    Examples of interview restyling " } } } } }); Example 6 : Using a background image on the interview area Last Updated: 04/22/2024
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