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Knowledge Base (171)

  1. PCI (PI Pod) Frequently Asked Questions

    Answer: Environment: PCI pods (Includes US Federal Government pods) Resolution: Below are just a few considerations for implementing an Oracle B2C Service site within a PCI pod.  See the Guidance...

  2. How to Access Configuration Assistant

    Updated Answer: Environment: Oracle Cloud Console / Configuration Assistant Non-IDCS environment customers. If you have been migrated to IDCS, please see  Answer ID 12490: Accessing My Services and...

  3. Functions used in reports

    Answer: Environment: Analytics Resolution: When creating custom reports, you can define functions of the data to use in a filter or to display in the output column. This allows users to customize both the...

  4. Quick Search Filters follow report definition filter order

    Answer: Environment:   Analytics - Quick Search reports Oracle B2C Service   Issue:   We set filter position in Filter Editor > Edit Logical Expression and see the desired filter order...

  5. Browser User Interface Updates

    Updated Answer: Environment: Browser User Interface (BUI) Updates Resolution: Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during...
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Documentation (207)

  1. Link to a URL

    Function Reference for Policy Modeling Rules (Korean) Policy Modeling에서 규칙을 작성할 때 사용 가능한 함수를 나열합니다. 정책 모델 영역에 따라 목록 구분 기호 ','이(가) 변경될 수 있습니다. 논리적 연결자 Last Updated: 04/22/2025

  2. Link to a URL

    Implementing Report Record Commands agentBrowserCommandIcon = IAnalyticsContext.createIcon(); agentBrowserCommandIcon.setIconClass(' fa Last Updated: 02/20/2025

  3. Link to a URL

    IGlobalHeaderMenu ") ; menuIcon.setIconClass(" fa -plus Last Updated: 02/20/2025

  4. Link to a URL

    Examples of Interview Restyling " } } } } }); Example 6 : Using a background image on the interview area Last Updated: 02/20/2025

  5. Link to a URL

    IRecordCommandContext (); sampleCommandIcon.setIconClass(' fa -user-plus Last Updated: 02/20/2025
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