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Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...

Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...

Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...

Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Issue: In terms of the length of time to process the script, how to I know if my...

Environment: Oracle B2C Service, business rules, object event handlers Issue: Suppose you have a business rule that checks to see if an incident's source equals a certain value. The rule's...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records may not be available within the Probe Designer until up to...

Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: There is a specific order that must be followed to completely delete a CPM...

Environment: CPMs, SPMs, Reports. Resolution:The admins can view the ‘CPM Process Log’ Report [ID 13194] under Public Folders via Report Explorer. The admins can search the report using the...

Environment: CRM On Demand Resolution: To reach the CRM On Demand Support team please call the global support number at 1-800-223-1711. There is a selection for CRM on Demand which will allow you to...

Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM), Customer Portal, Browser Extension Framework, .NET Add-Ins All product versions Issue: What are the options...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: When an asynchronous CPM (that is triggered through a Process Designer mapping...

Environment:  Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution:  Asynchronous CPM customizations are run using a site utility...

Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: In the case of CPM customizations, a product defect will exist if observed...

Environment: Email Deliverability Oracle B2C Service Resolution: Deliverability Impact - This answer is part of the Email Deliverability Best Practices doc community. Each answer’s intention is to...

 Environment: Event Subscriptions, Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: Triggered asynchronous CPMs and Event...

 Environment: Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: The "CPM failed: Too many cycles: Max 5 cycles exceeded" error will be...

Environment:   Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service   Issue:   I have not changed the code for a CPM, which has been deployed...

Environment:  Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All Supported Versions Resolution:  The Process Designer / Custom Process Models (CPM) feature...

Environment: Connect for PHP (CPHP) API, Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The 200 email recipient limitation described in...

EnvironmentTracking referring URLs for customers visiting your Customer PortalAnalytics, Customer Portal activityResolutionTo determine the site your end-user came from you can look at standard...

Environment: Starting from Oracle B2C Service version August 2017 Issue: The following error is received when making a REST incident request: {   ...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The use of global variables should be avoided in all scripts used as...

Environment: SmartAssistant Suggested Solutions, Business Rules, Ask a Question Resolution: Before the incident is created, we would like the application to display relevant answers for the submitter...

Environment: Process Designer, Custom Process Model (CPM), Connect for PHP API All product versions Resolution: Suppression is important to prevent rules, external events and/or custom processes from...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The version information within the comment/annotation section of a Custom...

Today's pick is a heist movie 'classic'. 'Ocean's Eleven' tells the story of Danny Ocean (George Clooney), a wry, charismatic thief, who in less than 24 hours into his parole from a New Jersey...

Are you interested in finding out whether you can specify more than one package in a flower basket? Would you like advice on the best way to set up a test harness? Watch Johnny Meehan demystify...

Environment: ROQL Resolution: In CCOM version 1.2, the type of data used to specify the ID in the WHERE clause was not required to match. In other words, it could be with single quotes (string), or...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) November 2012 and newer releases Resolution: An answer is composed of two parts - a meta answer and an...

Environment: Oracle B2C Service, All versions. Resolution: The Date Initial Solution Response field is only populated when the first response is sent and the status is changed to a solved or waiting...

Environment: Message Templates, Conditional Sections, November 2014 and newer releases Resolution: A variety of texts can be created for the same Message Template using conditional sections...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) November 2012 and newer releases Resolution: You are planning on using direct sql and you have made...

Environment: Business Success Oracle B2C Service - Configuration and Solution Build Phase Resolution: During the configuration and solution build phase, everything that was decided as part of...

Environment: SmartAssistant Suggested Solutions Resolution: The SA_NL_MAX_SUGGESTIONS configuration setting specifies the number of SmartAssistant solutions displayed in multiple areas of Oracle B2C...

Environment:  Chat, All Versions Resolution:  The 'Evaluating' state in the 'chats.state' table occurs when a chat session is being evaluated by rules, and information has been sent to the...

Environment: Connect for PHP (CPHP) API Issue: We send emails using CPM customizations, and the content of the email is built using the message base. The problem is, in some cases we have an incident...

Environment:System RequirementsOracle B2C Service, All support versionsResolution:Proper configuration and maintenance of your environment is crucial to your success.  Critical...