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Environment: Interface labels, All versions Issue: When trying to set up unique names for our interface labels, the label name appends to all the interfaces which are in the same language...

Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...

Environment: Oracle B2C Service, business rules, object event handlers Issue: Suppose you have a business rule that checks to see if an incident's source equals a certain value. The rule's...

Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...

Environment:  All versions, reports, workspaces. Issue: I know that there are certain fields in a table, but when I try to add them to a workspace, I cannot find them in the insert controls...

Environment: CPMs, SPMs, Reports. Resolution:The admins can view the ‘CPM Process Log’ Report [ID 13194] under Public Folders via Report Explorer. The admins can search the report using the...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...

Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...

Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Issue: In terms of the length of time to process the script, how to I know if my...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...

 Environment: Event Subscriptions, Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: Triggered asynchronous CPMs and Event...

Environment: CRM On Demand Resolution: To reach the CRM On Demand Support team please call the global support number at 1-800-223-1711. There is a selection for CRM on Demand which will allow you to...

Environment: Asian Language character display in agent console Resolution: The Asian language fonts that are needed to display the text in your Oracle B2C Service console are only installed on...

Environment: SmartAssistant, Configuration Settings, All versions Resolution: Two configuration settings allow you to restrict SmartAssistant suggested solutions to be the same product and/or...

Environment:  Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution:  Asynchronous CPM customizations are run using a site utility...

Environment: Chat - End-user Pages, Customer Portal Resolution: This behavior can be configured in the .NET client with the chat workspace option “Synchronize common fields across related...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...

Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM), Customer Portal, Browser Extension Framework, .NET Add-Ins All product versions Issue: What are the options...

Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: In the case of CPM customizations, a product defect will exist if observed...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records may not be available within the Probe Designer until up to...

Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: There is a specific order that must be followed to completely delete a CPM...

EnvironmentTracking referring URLs for customers visiting your Customer PortalAnalytics, Customer Portal activityResolutionTo determine the site your end-user came from you can look at standard...

Environment:   Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service   Issue:   I have not changed the code for a CPM, which has been deployed...

Environment: Outlook Integration Issue: We are trying to set up Outlook integration with our Oracle B2C Service site. When defining the Credential Information, we are supposed to enter the Server...

Environment:Oracle B2C Service Interface, All versionsIntelligent AdvisorResolution:It is possible to change the site name, interface name, and interface vhostname after a site has been created...

 Environment: Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: The "CPM failed: Too many cycles: Max 5 cycles exceeded" error will be...

Environment:All versions, Staff Accounts, .NET consoleResolution:It is not possible to log into multiple machines at the same time with the same Staff Account. When a Staff Account logs into...

Environment:SSL, Custom Domain, EnablementOracle B2C ServiceResolution:If you want to change the domain name in the URL for your site to a custom domain, an SSL/TLS certificate is required, which is...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: When an asynchronous CPM (that is triggered through a Process Designer mapping...

Environment: Oracle B2C Service sites with the Knowledge Advanced integration, 19C and later Issue: When a user searches by the name of a product, we want to include all articles associated with that...

Environment:  Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All Supported Versions Resolution:  The Process Designer / Custom Process Models (CPM) feature...

Environment: Incoming E-mail, Contact auto-create Oracle B2C Service, All versions Issue: We have received two incidents almost at the same time from the same email address and it created...

Environment: Connect for PHP (CPHP) API, Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The 200 email recipient limitation described in...

Environment: Oracle Knowledge Advanced for Service Cloud (OKCS / KA), Languages Resolution: Oracle Knowledge Advanced for Service Cloud (OKCS / KA) supports all of the languages listed below...

Environment: Starting from Oracle B2C Service version August 2017 Issue: The following error is received when making a REST incident request: {   ...

Environment: Email Deliverability Oracle B2C Service Resolution: Deliverability Impact - This answer is part of the Email Deliverability Best Practices doc community. Each answer’s intention is to...

Environment: Answers, End-user pages, sessions summary Resolution: Every time an end-user views an Answer it is counted as one view. It should not matter that it is during the same session. Each...

Environment: Chat, Email Address Sharing, householding Oracle B2C Service  Issue: We have email address sharing enabled for contacts. When a chat comes through, if there is an existing...

Environment: Message Templates, Conditional Sections, November 2014 and newer releases Resolution: A variety of texts can be created for the same Message Template using conditional sections...

Environment:  Custom Objects Oracle B2C Service, All supported versions Resolution:  The Custom Object name characters cannot be extended.  Object names must start with a letter...