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OCI Vision and B2C Service Integration

Consider leveraging OCI Vision. This linked article describes how to utilize the Document AI service provided by OCI Vision to automatically parse and collect information from documents/images...
Length of time the Incoming Chat Toast Invitation is displayed

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...
Some top-level values do not show in a drill-down

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
Non Oracle hosted mailboxes are not working after OCI migration

For the security of all sites located on OCI Datacenters, the OCI environment does not allow mailboxes to connect to the application via port 110. POP3 protocol uses port 110 for unencrypted...
Referring Sites report not consistent with Top Referring Searches From Google report

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
Article not the top result when title of that article is the search terms

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
Toast Pop-up timing

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
What you need to know about migrating to the Oracle Cloud Infrastructure (OCI)

Environment: All US Government Oracle B2C Service sites, and US Government OPA/Intelligent Advisor sites Resolution: Below are the answers to some frequently asked questions, intended...
Cannot view B2C Service application in OCI Cloud Console

Environment: OCI Cloud Console Resolution: Follow these steps to resolve the 'Could not load your applications. You may not have access to view your applications...
When searching, best matches do not appear at the top of the search results

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

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Documentation (147)

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RNChatConfigurationChangedMessage http://docs.oracle.com/javaee/ 7 /api/javax/xml/rpc/Stub.html Supported Operations Last Updated: 02/08/2023
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RetrieveMessagesMsg based clients, see http://docs.oracle.com/javaee/ 7 /api/javax/xml/rpc/Stub.html Last Updated: 02/08/2023
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Transactions Database Table Transaction Types ) Status Changed (6) Time Billed Added ( 7 ) Response Sent (8) Escalated (11) SmartAssist (12 Last Updated: 11/13/2025
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Transactions Database Table Transaction Types ) Status Changed (6) Time Billed Added ( 7 ) Response Sent (8) Escalated (11) SmartAssist (12 Last Updated: 09/09/2022
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Transactions Database Table Transaction Types ) Status Changed (6) Time Billed Added ( 7 ) Response Sent (8) Escalated (11) SmartAssist (12 Last Updated: 06/16/2022
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Transactions Database Table Attribute and Description Fields of transaction that failed: 8–Response sent 14–Forwarded 21 –Forwarded by a rule 22–Quote sent Last Updated: 11/13/2025
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Transactions Database Table Attribute and Description Fields type of transaction that failed: 8–Response sent 14–Forwarded 21 –Forwarded by a rule 22–Quote sent Last Updated: 09/09/2022
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Transactions Database Table Attribute and Description Fields type of transaction that failed: 8–Response sent 14–Forwarded 21 –Forwarded by a rule 22–Quote sent Last Updated: 06/16/2022
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Set Up the Agent Browser UI for Staff Members ) (32 bit and 64 bit) Windows 10 (Build 20H2, 21H1 , 21H2 ) macOS 10.15 or greater Tablets running Last Updated: 11/13/2025
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Create a Menu-Only Custom Object then enter a name for the menu item. Repeat steps 7 and 8 to add other menu items. To add language Last Updated: 09/09/2022

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