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Knowledge Base (54)

  1. Mobile site reverts to desktop, can we edit the mobile cookies?

    Answer: Environment: Mobile, Cookies, Widgets Oracle B2C Service, Customer Portal Issue: When selecting the desktop link from the mobile site, it diverts to the desktop site. If the browser is then closed...

  2. Including the answer URL from the end-user pages in report output

    Answer: Environment: All Versions, Analytics Oracle B2C Service Resolution: The way to add the answer URL is to format the column accordingly in the report to the answers on your end user pages. To do...

  3. HTTPS on live chat

    Answer: Environment: Chat, End-User pages Resolution: Chat will use a secure SSL connection as long as end-user SSL is enabled. End-user SSL is enabled by default for Oracle B2C Service as of version May...

  4. Incident response transaction not reflected in thread

    Answer: Environment: Incidents, Audit Log, Response Threads Oracle B2C Service, All versions Issue: From the Audit Log of our example incident, there is a Response Sent transaction, but not a corresponding...

  5. Enabling some agents to handle more chats than others within the same profile

    Answer: Environment Chat-enabled Profiles Account Options - Incoming Chat Assignment Control Resolution Since profiles are designed to group accounts according to functionality, it is generally not advisable...
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Documentation (40)

  1. Link to a URL

    RNChatConfigurationChangedMessage http://docs.oracle.com/javaee/ 7 /api/javax/xml/rpc/Stub.html   Supported Operations Last Updated: 02/08/2023

  2. Link to a URL

    Transactions Database Table Transaction Types ) Status Changed (6) Time Billed Added ( 7 ) Response Sent (8) Escalated (11) SmartAssist (12 Last Updated: 09/09/2022

  3. Link to a URL

    Transactions Database Table Attribute and Description Fields type of transaction that failed: 8–Response sent 14–Forwarded 21 –Forwarded by a rule 22–Quote sent Last Updated: 09/09/2022

  4. Link to a URL

    Create a Menu-Only Custom Object then enter a name for the menu item. Repeat steps 7 and 8 to add other menu items. To add language Last Updated: 09/09/2022

  5. Link to a URL

    Add or Edit a Currency the tree and go to step 7 . To add a currency, click New and select Currency . The Last Updated: 09/09/2022
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