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Environment:Job Scheduler custom PHP scriptOracle B2C Service sites version 24C or higherIssue: We have configured a custom script via job scheduler on our 24C version site. Job Scheduler is...

 PRO TIP - KNOWLEDGE ADVANCED BATCH JOBSKnowledge Advanced uses numerous batch jobs to perform system maintenance and generate system notifications to ensure KA is functioning properly. In this...

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...

Environment: Oracle TAP on an iPad or iPhone Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE:  Oracle B2C Service Mobile Agent App (TAP)...

Environment:Oracle B2C Service Cron JobsJob Scheduler (Controlled Availability for versions 24D and newer) Resolution:There is a Job Scheduler product feature available, under Controlled...

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...

Environment:Job Scheduler Issue:Job Scheduler is missing from my Administration page on our test site. We had this enabled on the test site previously. We did recently refresh our site, but Job...

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

Environment:   Uploading Customer Portal files in Cyberduck, WebDAV   Issue:   In Cyberduck a 403 Forbidden error can occur when trying to upload Customer Portal...

Environment: Proactive Chat Issue: We are receiving an error when accessing chat pages using a syndicated proactive chat widget Error 404 "Page not found" message Resolution: This error can be caused...

Environment: Chat, Oracle Messaging Oracle B2C Service Issue: I am trying to login to the OM Administrative Interface and I am getting this error message: HTTP ERROR 401 Unauthorized URI:  ...

Environment:   REST queryResults request using a browser based REST client   Issue:   Client does properly URL encode the request URL   Resolution:   Use URL...

Environment: Knowledge Advanced for Oracle B2C Service Resolution: The KA Suggestion (okcs/OkcsSuggestions) widget at OOTB (out of the box) Customer Portal UI is based on the simple...

Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...

Environment: Surveys, survey_common.phph, survey_results.php Resolution:  Currently, this file is not editable.  A managed services engagement is needed to customize the output of the...

Environment: Chat, Business rules, Website Link Surveys Oracle B2C Service, All supported versions Resolution: The ability to initiate pop-up website link surveys when a chat is completed or...

Environment: Screen Pop within Agent Console, All product versions Resolution: Screen Pop functionality allows workspace tabs to be opened within the agent desktop application programmatically. The...

Environment:   Sites with Knowledge Advanced, any version Agent Browser UI Customer Portal, any version Opening an article from knowledge base search results Does not include browsing, document...

Environment: Customer Portal, Error 404 page configuration Resolution: The CP_404_URL configuration setting has a default value of error404, which displays the error404.php page when a customer tries...

Environment: Mailboxes, Sites upgrading to August 2013 or newer Resolution: A service mailbox must contain complete POP information if it is enabled for incoming mail.  If you were told your...

Environment: Oracle B2C Service Support site and Knowledge base Resolution: Below are several tips and tricks to find what you're looking for within the Oracle B2C Service knowledge base. Searching...

Environment: Browsers, Pop-up blockers Resolution: In general, pop-up window blockers are very effective at what they do. Unfortunately, Oracle B2C Service is just as subject to the restrictions...

Environment: Knowledge Advanced for Oracle B2C Service  Resolution: There is a 24-hour 'black out' period for UPGRADE site: xyz__upgrade KA Search crawl&index jobs schedule before...

Environment: Knowledge Advanced for Oracle B2C Service Resolution: The OOTB CP UI .../config/hooks.php facilitates the hooks extension for CX-side CP UI widget functionalities via PHP using the...

Environment: Oracle Tap version 4.2 and newer. Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE:  Oracle B2C Service Mobile Agent App...

Environment: Connect Web Services for SOAP (CWS) API, REST API, Connect for PHP API, ROQL, All product versions  Resolution: When ROQL query is run from one of the Oracle B2C Service...

Environment: Agent Browser User Interface (BUI) Oracle B2C Service, All versions Issue: Error encountered when logging into Agent Browser UI (BUI): 404 Not Found The requested resource was not found...

Environment:Oracle B2C Service all versions using non-Oracle hosted mailboxes to create incidents via email.Issue:The techmail utility is showing the following messages, causing the runs to...

Environment:Mailboxes, Sites updating to August 2013 or newerResolution:This answer is applicable if you have been informed that you have duplicate mailboxes. There must be a 1:1 correspondence...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: In order to stop a CPM customization from being triggered it must be...

Environment: Oracle B2C Service, All supported versions Resolution: All Google search engines (i.e. www.google.co.jp, www.google.co.in, www.google.co.uk ) are included in the Top Referring...

Environment: Spell Checking while editing an incident Workspaces, Incidents Oracle B2C Service Resolution: This message can be avoided by editing a workspace to utilize another method of Spell...

Environment: Incident Thread Images, Inline Images, File Attachments, Image compression Oracle B2C Service, All product versions Issue: When an image is copied and pasted in an incident thread...

Environment: Oracle B2C Service Sites with Knowledge Advanced only, all versions Search Tuning Manage Search Query Issue: When searches are executed there is a content retrieval process that can be...

Environment: Message Templates, Business Rules Resolution: Business rules can be used to stop sending the 'Question Receipt' message template to some of your customers. This can be achieved by...

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...

Environment: Chat Rules, Feedback, Surveys Oracle B2C Service, All Versions Issue: After a chat is completed the pop-up survey should open a new window in Chrome or Firefox like...

Environment: This answer applies to Customer Portal page sets Resolution: There are two possible 404 error pages that may be displayed when a user attempts to load an invalid URL in Customer...