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Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
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Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
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Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
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Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
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Environment: ROQL, Oracle B2C Service 20B and above. Issue: After upgrading from an Oracle B2C Service Release 20A or below to an Oracle B2C Service Release 20B or above...
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Environment: Connect for PHP (CPHP) API, Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The 200 email recipient limitation described in...
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Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...
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Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...
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Environment: Oracle B2C Service, Password configuration Issue: When setting the password for an account within Account Editor, I pasted in a password longer than 20 characters and confirmed I can...
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Enhanced Business Rules is generally available as of the BUI release: 3.21.02.12-b0003 - BUI Feb iv. Please refer to the below table for the objects/capabilities made available in each of the release...
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Documentation (132)
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How to Seed Your Knowledge Base Knowledge Base Because Service can start with only 15– 20 answers, the need for a comprehensive initial Last Updated: 02/02/2025
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AccountCTISettings Automatic Call Distribution (ACD) group Max Length: 20 ACDPassword string Available Available Last Updated: 02/08/2023
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Organization reference key Max Length: 20 FileAttachments FileAttachmentCommon Available Available Available Last Updated: 02/08/2023
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Contact Available Not Allowed Ignored Nullable External reference key Max Length: 20 FileAttachments Last Updated: 02/08/2023
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AnswerContent the ID). Read-only Max Length: 20 Products NamedIDHierarchyList Available Specify to Get Last Updated: 02/08/2023
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AnswerContent Max Length: 20 Products ServiceProduct Available Available Available Ignored Nullable Last Updated: 02/08/2023
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Country mask describes the target character and the second constrains its type. Max Length: 20 Provinces Last Updated: 02/08/2023
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What to Do When Answers Aren’t Visible Knowledge Base Because Service can start with only 15– 20 answers, the need for a comprehensive initial Last Updated: 02/02/2025
Link to a URL
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Add a Rule . Each complex rule has 20 conditions, 20 Then actions, and 20 Else actions. In this scenario, memory Last Updated: 09/09/2022
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Add a Rule . Each complex rule has 20 conditions, 20 Then actions, and 20 Else actions. In this scenario, memory Last Updated: 02/22/2025
Link to a URL
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