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Knowledge Base (748)

  1. Incident Threads not consistently displaying sent Attachments

    Answer: Environment: Incident Thread, Attachments Resolution: Beginning in November 2015: The Attachments indicator drop-down menu in a thread title bar indicates which files were sent in your response to...

  2. There was a problem with your request

    Answer: Environment: Customer Portal File Manager > Spell Checker Dictionaries  Issue: A related error may also appear in your Error logs (Site Configuration > Logs). "Error Opening SSCE...

  3. Knowledge Advanced User Administration and Search Access to Articles

    Answer: Environment:   Knowledge Advanced, All Versions Resolution: There are two out of the box (OOB) searches for Knowledge Advanced (KA):  One in the Customer Portal (CP) for contact...

  4. All dates set to 1/0/1900 12:00:00 AM or "########" after exporting to Excel

    Answer: Environment: Agent Desktop, Incidents Oracle B2C Service Issue: I exported report results to Excel and enabled the "Convert all dates into Excel-formatted dates" option.  However, in...

  5. FCRR statistic in the Agent Effectiveness report

    Answer: Environment: Analytics, Incidents Resolution: The First Contact Resolution Rate (FCRR) is a statistic included in the Agent Effectiveness report to indicate how effectively incidents are being...
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Documentation (2400)

  1. Link to a URL

    View Session Use Use The Service Usage Metrics Session reports show you the number of tier 1 , tier 2, and tier 3 Last Updated: 02/02/2025

  2. Link to a URL

    Per Centum Engine, each unique visitor is assigned a random number between 1 and 100. This is a server-side Last Updated: 06/13/2023

  3. Link to a URL

    Preview a Segment preview the segment to see a list of up to 1 ,000 contacts. Welcome to the Oracle B2C Service Last Updated: 09/09/2022

  4. Link to a URL

    Preview a Segment preview the segment to see a list of up to 1 ,000 contacts. Welcome to the Oracle B2C Service Last Updated: 02/22/2025

  5. Link to a URL

    Manage Intelligent Advisor User Accounts with OCI Identity and Access Management Management An Intelligent Advisor Cloud Service environment (Generation 1 ) can use an OCI IAM Last Updated: 06/29/2025
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