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The required changes to migrate from CCOM v1.2/1.3 to CCOM v1.4

Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...
Bots and Spiders Best Practices

Environment: Bots, Spiders Oracle B2C Service Resolution: What does Oracle do to prevent bot activity? And what can and should you do? When known bots or spiders access your site, the...
Managing Asynchronous CPMs

Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...
Setting client greetings for agent or bot in Web Chat for Service

EnvironmentChat / Engagement EngineOracle B2C ServiceWeb Chat for Service component version 23.06 (minimum required version) Issue:Can I have different greeting messages for my live agent...
Customer Portal Bot Prevention Best Practices

Below are the current options available to you to protect your site from bot or automated traffic. Note that making your end user pages more secure against automated traffic serves more than...
Custom Process Model (CPM) error state

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...
CPM/Process Designer Best Practices and Guidelines

Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...
Two second guideline for synchronous CPMs

Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Issue: In terms of the length of time to process the script, how to I know if my...
CPM logging record retention

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...
CPM logging record delays in Probe Designer

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records may not be available within the Probe Designer until up to...
Delete Custom Process Model Script (CPM)

Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: There is a specific order that must be followed to completely delete a CPM...
Execution details of asynchronous CPMs

Environment: CPMs, SPMs, Reports. Resolution:The admins can view the ‘CPM Process Log’ Report [ID 13194] under Public Folders via Report Explorer. The admins can search the report using the...
Anatomy of a CPM (Custom Process)

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...
Asynchronous CPM "processes" queued (through Process Designer mapping only) are removed automatically after ten unsuccessful tries

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: When an asynchronous CPM (that is triggered through a Process Designer mapping...
Firing a CPM from a rule based on object source

Environment: Oracle B2C Service, business rules, object event handlers Issue: Suppose you have a business rule that checks to see if an incident's source equals a certain value. The rule's...
Alternatives to using CPM customizations for event-driven functionality that needs to happen immediately

Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM), Customer Portal, Browser Extension Framework, .NET Add-Ins All product versions Issue: What are the options...
Asynchronous CPM customizations triggered on one interface can run on any enabled interface

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: Asynchronous CPM customizations are run using a site utility...
Custom Process Model (CPM) Defect Analysis

Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: In the case of CPM customizations, a product defect will exist if observed...
Support for CRM On Demand

Environment: CRM On Demand Resolution: To reach the CRM On Demand Support team please call the global support number at 1-800-223-1711. There is a selection for CRM on Demand which will allow you to...
CPMs and Event Subscriptions Not Sent or Sent with Duplicate Data

Environment: Event Subscriptions, Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: Triggered asynchronous CPMs and Event...
We have not changed the code within a CPM, but now the results of Process Designer tests are different than before.

Environment: Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Issue: I have not changed the code for a CPM, which has been deployed...
CPM failed: Too many cycles: Max 5 cycles exceeded

Environment: Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: The "CPM failed: Too many cycles: Max 5 cycles exceeded" error will be...
The Process Designer / Custom Process Models (CPM) functionality

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All Supported Versions Resolution: The Process Designer / Custom Process Models (CPM) feature...
Mail API per-process limit of 200 emails

Environment: Connect for PHP (CPHP) API, Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The 200 email recipient limitation described in...
Where did my end user come from?

EnvironmentTracking referring URLs for customers visiting your Customer PortalAnalytics, Customer Portal activityResolutionTo determine the site your end-user came from you can look at standard...
REST API request showing Invalid CORS origin error

Environment: Starting from Oracle B2C Service version August 2017 Issue: The following error is received when making a REST incident request: { ...
Use of global variables in Custom Process object event handler scripts

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The use of global variables should be avoided in all scripts used as...
Message base value reflects value from other interface

Environment: Connect for PHP (CPHP) API Issue: We send emails using CPM customizations, and the content of the email is built using the message base. The problem is, in some cases we have an incident...
Enabling API suppression in Connect for PHP Customizations

Environment: Process Designer, Custom Process Model (CPM), Connect for PHP API All product versions Resolution: Suppression is important to prevent rules, external events and/or custom processes from...
Custom Processes must have matching version information between the annotation and included Connect library

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The version information within the comment/annotation section of a Custom...
'Send Receipt Email' incident rule action is designed for incident create only

Environment: Business Rules, Custom Processes (SPM) Resolution: The 'Send Receipt Email' incident rule action should only be included in business rules triggered during incident create. Custom...
Custom Process scripts and answer create with regard to products

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) November 2012 and newer releases Resolution: An answer is composed of two parts - a meta answer and an...
CCOM v1.3 the type of data used in ROQL query must match in the WHERE clause for ID field

Environment: ROQL Resolution: In CCOM version 1.2, the type of data used to specify the ID in the WHERE clause was not required to match. In other words, it could be with single quotes (string), or...
How to use sql_prepare in a CPM object event handler script

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) November 2012 and newer releases Resolution: You are planning on using direct sql and you have made...
Dbstatus-r failure tied to custom process and event handlers assigned to the same object

Environment: May 2012 and newer versions for customers using both custom process and external events Resolution: Check for a concurrent external event and custom process tied to the...
REST download of all of an incident's attachments will truncate a filename with 100 characters to 99 characters

Environment: REST API Issue: The product allows file attachments with a filename up to 100 characters. However when all of an incident's file attachments are downloaded as a tar file in a REST...
Viewing more than the first 100 records in a report

Environment: Setting limits on the number of rows returned within custom reports Oracle B2C Service, Analytics, All versions Resolution: When you run the report, you can manually change the Record...
There are two types of execution for Object Event Handlers

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: Synchronous execution of an Object Event Handler has a strict time limit of 5...
Demystifying CPMs

Are you interested in finding out whether you can specify more than one package in a flower basket? Would you like advice on the best way to set up a test harness? Watch Johnny Meehan demystify...
Stopping an Object Event Handler from running

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: In order to stop a CPM customization from being triggered it must be...

Documentation (253)

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Customer Portal » \RightNow\Controllers\Pta Error Code 7: The credentials for the user were invalid. ERROR_UNABLE_TO_LOGIN Error Code 10 : The Last Updated: 10/23/2018
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Functions for Reports , the expression concat('www.','global','. com ') returns the value www.global.com. instr(str, substr Last Updated: 02/22/2025
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Functions for Reports , the expression concat('www.','global','. com ') returns the value www.global.com. instr(str Last Updated: 09/09/2022
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Functions for Reports , the expression concat('www.','global','. com ') returns the value www.global.com. instr(str Last Updated: 06/16/2022
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Functions for Segments example, the expression concat('www.','global','. com ') returns the value www.global.com. instr Last Updated: 02/22/2025
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Functions for Segments example, the expression concat('www.','global','. com ') returns the value www.global.com. instr Last Updated: 09/09/2022
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Functions for Segments example, the expression concat('www.','global','. com ') returns the value www.global.com. instr Last Updated: 06/16/2022
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Address Ignored Nullable Postal code or zip code Max Length: 10 StateOrProvince NamedID Available Last Updated: 02/08/2023
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With Report Configuration (renders in the specified UI) = IExtensionReport.getReportFilters(); filterDetails.setRowsPerPage( 10 Last Updated: 07/23/2025
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Configure the SummaryResultListing Widget #" results_type="SocialQuestions" more_link_url="/app/social/questions/list" per_page=" 10 "/> /views/pages Last Updated: 06/27/2022

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