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  • The required changes to migrate from CCOM v1.2/1.3 to CCOM v1.4

    Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...

  • Bots and Spiders Best Practices

    Environment: Bots, Spiders   Oracle B2C Service Resolution:  What does Oracle do to prevent bot activity? And what can and should you do? When known bots or spiders access your site, the...

  • Managing Asynchronous CPMs

    Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...

  • Setting client greetings for agent or bot in Web Chat for Service

    EnvironmentChat / Engagement EngineOracle B2C ServiceWeb Chat for Service component version 23.06 (minimum required version) Issue:Can I have different greeting messages for my live agent...

  • Customer Portal Bot Prevention Best Practices

    Below are the current options available to you to protect your site from bot or automated traffic.  Note that making your end user pages more secure against automated traffic serves more than...

  • CPM/Process Designer Best Practices and Guidelines

    Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...

  • Two second guideline for synchronous CPMs

    Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Issue: In terms of the length of time to process the script, how to I know if my...

  • Custom Process Model (CPM) error state

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...

  • CPM logging record retention

    Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...

  • CPM logging record delays in Probe Designer

    Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records may not be available within the Probe Designer until up to...

Documentation (253)

  1. Link to a URL

    Customer Portal » \RightNow\Controllers\Pta Error Code 7: The credentials for the user were invalid. ERROR_UNABLE_TO_LOGIN Error Code 10 : The Last Updated: 10/23/2018

  2. Link to a URL

    Functions for Reports , the expression concat('www.','global','. com ') returns the value www.global.com. instr(str, substr Last Updated: 11/13/2025

  3. Link to a URL

    Functions for Reports , the expression concat('www.','global','. com ') returns the value www.global.com. instr(str Last Updated: 09/09/2022

  4. Link to a URL

    Functions for Reports , the expression concat('www.','global','. com ') returns the value www.global.com. instr(str Last Updated: 06/16/2022

  5. Link to a URL

    Functions for Segments example, the expression concat('www.','global','. com ') returns the value www.global.com. instr Last Updated: 11/13/2025

  6. Link to a URL

    Functions for Segments example, the expression concat('www.','global','. com ') returns the value www.global.com. instr Last Updated: 09/09/2022

  7. Link to a URL

    Functions for Segments example, the expression concat('www.','global','. com ') returns the value www.global.com. instr Last Updated: 06/16/2022

  8. Link to a URL

    Address Ignored Nullable Postal code or zip code Max Length: 10 StateOrProvince NamedID Available Last Updated: 02/08/2023

  9. Link to a URL

    With Report Configuration (renders in the specified UI) = IExtensionReport.getReportFilters(); filterDetails.setRowsPerPage( 10 Last Updated: 07/23/2025

  10. Link to a URL

    Configure the SummaryResultListing Widget #" results_type="SocialQuestions" more_link_url="/app/social/questions/list" per_page=" 10 "/> /views/pages Last Updated: 06/27/2022
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