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Knowledge Base (36)

  1. Session usage information

    Answer: Environment: All Oracle B2C Service versions Resolution: Step 1: There is a script that examines sessions totals across the entire B2C tenancy and proactively discounts sessions from IP addresses...

  2. Working with Technical Support to analyze and implement database indexes

    Answer: Environment: Oracle B2C Service, All product versions  Resolution: Database indexes can improve query performance and can be used to avoid problems with 'too many rows examined' responses on...

  3. ROQL queries involving Contacts table taking longer to execute or failing

    Answer: Environment: ROQL, Oracle B2C Service  19D and above. Issue:  After upgrading from an Oracle B2C Service Release 19C or below to an Oracle B2C Service Release 19D or above, the ROQL query I...

  4. Poor performing query - too many rows examined

    Answer: Environment: Connect Web Services for SOAP (CWS) API, REST API, Connect for PHP API, ROQL, All product versions  Resolution: When ROQL query is run from one of the Oracle B2C Service...

  5. Can't perform a select statement even with small limit in ROQL

    Answer: Environment: Oracle B2C Service, any version Connect APIs (SOAP, REST, PHP), any version Customizations using RightNow Object Query Language (ROQL) Issue:   The following query returned ...
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