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Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...

Environment: Oracle TAP on an iPad or iPhone Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE:  Oracle B2C Service Mobile Agent App (TAP)...

Environment: Oracle Tap version 4.2 and newer. Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE:  Oracle B2C Service Mobile Agent App...

Environment: Oracle B2C Service Support site and Knowledge base Resolution: Below are several tips and tricks to find what you're looking for within the Oracle B2C Service knowledge base. Searching...

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

Environment: Answers, Maintaining your knowledge base Oracle B2C Service, All versions Resolution: Maintaining current content in your knowledge base can be challenging, depending on the size of your...

Pass the popcorn, it’s summer blockbuster season. What are you lining up to see this cinematic summer? F1? Kantara: Chapter 1? Something else that ends in 1?The B2C Service Support team loves...

Environment:Oracle B2C ServiceResolution:Store files in the ‘/tmp’ directory and if they are not updated in three days they will be deleted from the system.Note: As of November 15th, 2024, this...

Environment: Oracle B2C Service, All supported versions Resolution: All Google search engines (i.e. www.google.co.jp, www.google.co.in, www.google.co.uk ) are included in the Top Referring...

PRO TIP- TROUBLESHOOTING SSO   You can integrate your B2C service site with an external IdP for a seamless login experience for your agents and customers. However, you might find you need...

PRO TIP- TROUBLESHOOTING ORACLE B2C SERVICE CUSTOMIZATIONS   Customizations allow you to take your Oracle B2C Service to the next level.  However, you might find you need assistance in...

PRO TIP - ADD LOGGING TO YOUR CUSTOMIZATION WITH A CUSTOM OBJECT   Oracle B2C Service is highly customizable. However, when customizing your site, you must consider how you will log errors from...

Environment: Surveys, survey_common.phph, survey_results.php Resolution:  Currently, this file is not editable.  A managed services engagement is needed to customize the output of the...

PRO TIP- HAVE KEY PEOPLE IN PLACE WITHIN ORACLE B2C SERVICE   Understanding the different roles necessary to administer and keep your site functioning at a high level is essential.  This...

PRO TIP- EFFECTIVELY NAVIGATE THE ORACLE B2C SERVICE SUPPORT SITE   One of the most powerful tools at your fingertips is the Oracle B2C Service Support Site.   Please watch the Pro Tip...

 PRO TIP - AUTHORING: CONTACT SYNC FROM B2C SERVICEWhen contact information is updated in the B2C Service contacts table, there is no existing batch job to transfer those updates to Authoring...

Environment: Customer Portal (CP), Analytics, Answers, Search Results Report Resolution: When configuring the report and view for the end-user search pages, Weight should be set to First Sort in...

PRO TIP- SUCCESSFULLY SUBMIT ORACLE B2C SERVICE REQUESTS   Utilizing best practices when submitting service requests (SRs) will help ensure a timely resolution and proper resource engagement...

 PRO TIP - KNOWLEDGE ADVANCED BATCH JOBSKnowledge Advanced uses numerous batch jobs to perform system maintenance and generate system notifications to ensure KA is functioning properly. In this...

PRO TIP- NAIL THE ORACLE B2C SERVICE FUNDAMENTALS   Understanding the fundamentals of working with Oracle B2C Service will help build an excellent foundation for success.  Please see the...

Environment: Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE:  Oracle B2C Service Mobile Agent App (TAP) is deprecated as of May 2017...

 PRO TIP - TESTING INCIDENT ARCHIVING IN TEST SITESIncident archiving is beneficial for your environment. This Pro Tip explains why, and how to test incident archiving in a test environment...

 PRO TIP - ACCESSING AND UNDERSTANDING INCOMING EMAIL HEADERS Email headers provide valuable details showing the path an email message takes from the sender to a recipient.This B2C Service...

 PRO TIP - ORACLE ENGAGEMENT ENGINE INSPECTOR TOOL Inspector Tool in Oracle Engagement Engine is a vital utility for validating, testing, and troubleshooting rules directly on your B2C...

 PRO TIP - INCIDENT FORWARD & SCHEDULED REPORT EMAILS B2C Service email functionality includes forwarding emails and scheduling report emails. However, emails may sometimes fail to...

If you've ever wished to navigate Workspace Rules with a bit more clarity, Principal Technical Support Engineer Andrei Soimareanu has you covered! In case you couldn't attend the live event, a...

Environment: Analytics, Rollups and Slices Resolution: Rollups and Slices You can use rollups or slices to collapse records based on a common value in your report. This, in effect, creates a...

 PRO TIP - EXPORT/IMPORT ELEMENTS USING ELEMENT MANAGER WITHOUT DEPENDENCIESElement Manager lets you automatically group, package, migrate, and deploy configurable components across B2C Service...

In this B2C Service Support Tips video, Alexandru provides an overview of the different types of email bounces.

Environment: Customer Portals and Community Sites, all versions Issue: Adding a support system to your website may seen straight forward, but there are a number of tips that will enhance the user...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) November 2014 version and newer Resolution: This is the required format for an Object Event Handler...

Environment: Oracle B2C Service Support Site  Resolution: Below are tips and links to resources that will help you navigate the Oracle B2C Service Support Site. Logging into the Oracle B2C...

Environment: Browser Agent UI Tablet Support Resolution: The Browser Agent UI has been created using Responsive Web Design (RWD).  This approach to design makes web pages and browser based...

Environment: Oracle B2C Service all versions Resolution: You will need to check the navigation set your profile is using and modify it in order to add these new records as these will not be added...

Environment: Oracle B2C Service Resolution: Take advantage of the knowledge acquired by our CX Service Support team through working in Oracle B2C Service and with our customers.  Below are brief...

Environment: Workspaces, Docking / Un-docking windows Supported in all Oracle B2C Service versions, .NET console Not Supported in Agent Browser UI (BUI) Resolution: You can right-click on a tab...

Oracle B2C Service tutorial videos give new users an overview of product functions, features, and best practices. When you learn about all the things our products can do, you’ll have the tools...

Environment:Oracle B2C Service Oracle B2C ServiceBrowser User Interface (BUI)Resolution:These browsers (Chrome & Firefox), in particular, makes it relatively easy to capture all the data we need...