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Job Scheduler - Job Execution Details Functionality Available in 25A

Environment:Job Scheduler custom PHP scriptOracle B2C Service sites version 24C or higherIssue: We have configured a custom script via job scheduler on our 24C version site. Job Scheduler is...
Job Execution Details Log column is empty while using Job Scheduler feature

Environment:Job Scheduler Issue:The Log column in Job Execution Details output remains empty while using the Job Scheduler feature. Resolution: The Log column is populated only when...
The required changes to migrate from CCOM v1.2/1.3 to CCOM v1.4

Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...
Job Scheduler must be re-enabled after test site refresh

Environment:Job SchedulerPre 26A version sites Issue:Job Scheduler is missing from my Administration page on our test site. We had this enabled on the test site previously. We did recently...
Job Scheduler must be re-configured for daylight savings time

Environment:Job Scheduler Issue:Our scheduled jobs are not updating based on daylight savings. We have gone into the Job Scheduler and clicked in the start date, and found by doing so the job...
CPM logging record retention

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...
Anatomy of a CPM (Custom Process)

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...
Managing Asynchronous CPMs

Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...
CPM/Process Designer Best Practices and Guidelines

Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...
Custom Process Model (CPM) error state

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...

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Customer Portal » \RightNow\Utils\Config value given the slot name and config base file. This function will automatically return the value in Last Updated: 10/23/2018
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Add or Edit a Profile workspace to a browser editor slot , the workspace or workflow from the non-browser editor will be Last Updated: 09/09/2022
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Add or Edit a Profile workspace to a browser editor slot , the workspace or workflow from the non-browser editor will be used Last Updated: 04/21/2026
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Add or Edit a Profile workspace to a browser editor slot , the workspace or workflow from the non-browser editor will be Last Updated: 06/16/2022
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Assign Custom Workspaces to a Profile editor slot , the standard Agent Browser UI workspace is used. If there isn’t a standard Agent Browser Last Updated: 04/22/2026

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