Skip Navigation
Expand
Collapse
Submit a Service Request
Contact Information for Technical Support

My Service Notifications
  • Advanced SearchOpens new dialog
    Enter plus (+) or minus (-) signs in search terms to make a word required or excluded
    Search Tips
    Filter by product
    Filter by category

Search Results

Knowledge Base (25)

  1. Popular Answers About Chat

    Answer: Getting Started: Launching Chat from non-Oracle B2C Service Pages Disable the option for agents to change the maximum number of chats in their CX Options Understanding Chat Permissions: Pull Chat...

  2. Account Notification Emails Options

    Answer: Environment:  Accounts / Personal Settings / Notifications Resolution: When creating/editing a staff account, there are a variety of email options available.  Definitions for these...

  3. Best Practices for Implementing Chat Widgets

    Answer: Environment : B2C Service Chat,  Engagement Engine Resolution : Oracle B2C Service offers several types of Chat widgets for a company to deploy. Let’s begin with a brief explanation for each of...

  4. Creating drill-down reports

    Answer: Environment: Analytics, Rollups and Slices Resolution: Rollups and Slices You can use rollups or slices to collapse records based on a common value in your report. This, in effect, creates a...

  5. Comparing the weight, score, and computed score

    Answer: Environment: Answers Oracle B2C Service, All versions Resolution: In general, the weight field is calculated when a text search is performed to indicate how well the search text matches the contents...
More Knowledge Base Results

Documentation (24)

  1. Link to a URL

    Choose an Attribute Name Filter: All Files Submit Search Choose an Attribute Name Names are brief identifiers for attributes Last Updated: 04/22/2025

  2. Link to a URL

    Formatted Attribute Values format hh:mm:ss. Time zone set to ' Asia /Tokyo'. The value of a datetime attribute "the Last Updated: 02/20/2025

  3. Link to a URL

    Sample Client Application usage of the API Manager . In order to keep the text of this example brief , some of the error Last Updated: 02/08/2023

  4. Link to a URL

    Operational Overview gaming consoles available today. A driving principle for ABC is to constantly keep their customers Last Updated: 02/08/2023

  5. Link to a URL

    Create a New Attribute In Policy Modeling attribute in the field provided. Names are brief identifiers used for substitution on screens and forms Last Updated: 02/20/2025
More Documentation Results

Community

Loading...
Cannot fetch community results
No results to display