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  • The required changes to migrate from CCOM v1.2/1.3 to CCOM v1.4

    Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...

  • CPM logging record retention

    Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...

  • Managing Asynchronous CPMs

    Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...

  • Anatomy of a CPM (Custom Process)

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...

  • CPM/Process Designer Best Practices and Guidelines

    Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...

  • Firing a CPM from a rule based on object source

    Environment: Oracle B2C Service, business rules, object event handlers Issue: Suppose you have a business rule that checks to see if an incident's source equals a certain value. The rule's...

  • Two second guideline for synchronous CPMs

    Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Issue: In terms of the length of time to process the script, how to I know if my...

  • Custom Process Model (CPM) error state

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...

  • CPM logging record delays in Probe Designer

    Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records may not be available within the Probe Designer until up to...

  • Delete Custom Process Model Script (CPM)

    Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: There is a specific order that must be followed to completely delete a CPM...

Documentation (9)

  1. Link to a URL

    Visual Studio Add-In Templates interface. Open the . cs file and begin your custom development Last Updated: 02/08/2023

  2. Link to a URL

    Content = 1; $scale->ID = 5; $ cs = RNCPHPKF\AnswerSummaryContent::fetch( 1 ); $content_ret Last Updated: 02/08/2023

  3. Link to a URL

    Customer Portal » \RightNow\Utils\Url base URL for Syndicated Widget services e.g. http://widget.{site}. com / getCachedContentServer Last Updated: 10/23/2018

  4. Link to a URL

    Functions for Reports , the expression concat('www.','global','. com ') returns the value www.global.com. instr(str, substr Last Updated: 11/13/2025

  5. Link to a URL

    Functions for Reports , the expression concat('www.','global','. com ') returns the value www.global.com. instr(str Last Updated: 09/09/2022

  6. Link to a URL

    Functions for Segments example, the expression concat('www.','global','. com ') returns the value www.global.com. instr Last Updated: 11/13/2025

  7. Link to a URL

    Functions for Segments example, the expression concat('www.','global','. com ') returns the value www.global.com. instr Last Updated: 09/09/2022

  8. Link to a URL

    Functions for Segments example, the expression concat('www.','global','. com ') returns the value www.global.com. instr Last Updated: 06/16/2022

  9. Link to a URL

    Functions for Reports , the expression concat('www.','global','. com ') returns the value www.global.com. instr(str Last Updated: 06/16/2022
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