Skip Navigation
Expand
Collapse
Submit a Service Request
Contact Information for Technical Support
My Service Notifications
  • Advanced SearchOpens new dialog
    Enter plus (+) or minus (-) signs in search terms to make a word required or excluded
    Search Tips
    Filter by product
    Filter by category

Search Results

Knowledge Base (294)

  1. Maintaining a Healthy Site Series: Getting Trained-up on the Software (5 of 5)

    Answer: For most companies, running Oracle B2C Service software is a significant investment. The numbers start to add up quickly when considering things like salaries for administrators and agents...

  2. Setting the answers to display the 5 most used and 5 new

    Answer: Environment: Answers, End-user pages Resolution: While there is not a way to separately display these two blocks of 5 answers on the list of answers, you can produce a similar effect with some clever...

  3. Chat transcript is not saved in the incident created from chat

    Updated Answer: Environment: Interaction workspace, Chat workspace, Chat transcript, Browser User Interface (BUI) Resolution: Depending on the chat workspace settings as explained in  Answer ID 6084...

  4. Browser UI Contact Workspace

    Answer: Browser UI Service and Dynamic Agent Desktop A link is provided for each section where additional information is available. Object Types •  Answers •  Assets •  Contacts...

  5. Browser UI Organization Workspace

    Answer: Browser UI Service and Dynamic Agent Desktop A link is provided for each section where additional information is available. Object Types •  Answers •  Assets •  Contacts • ...
More Knowledge Base Results

Documentation (-217)

More Documentation Results

Community

Loading...
Cannot fetch community results
No results to display