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Knowledge Base (191)

  1. Search By options on end-user pages

    Answer: Environment: Enduser Page, Phrase Searching Resolution: The end-user page view allows four different types of searching to be performed when finding publicly-displayed answers. The default options...

  2. Adding a staff account to the Oracle B2C Service application

    Answer: Environment: Creating or editing Staff Accounts Oracle B2C Service, all versions Resolution: You can use the Staff Accounts table to add staff members who need to access the administrative pages...

  3. Using a custom splash page for site maintenance and updates

    Answer: Environment: Customer Portal pages (CP), All versions Resolution: You do have an option to upload a custom splash page.   The general splash page provided by Oracle is used...

  4. Incident Threads not consistently displaying sent Attachments

    Answer: Environment: Incident Thread, Attachments Resolution: Beginning in November 2015: The Attachments indicator drop-down menu in a thread title bar indicates which files were sent in your response to...

  5. Mandatory requirements for SSO implementations

    Answer: Environment: SAML 2.0 Single Sign-On (SSO) Resolution: The following steps are required when implementing SSO. Add fingerprint of signing certificate to configuration setting SAML_20_SIGN_CERTS. A...
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Documentation (4)

  1. Link to a URL

    How You Work with Oracle Commerce Service Center on the Service Console Design Space . Additionally, you can add the CSC Shop button to the contact or incident ribbon for Last Updated: 09/09/2022

  2. Link to a URL

    How You Work with Oracle Commerce Service Center on the Service Console Design Space . Additionally, you can add the CSC Shop button to the contact or incident ribbon for easy Last Updated: 02/22/2025

  3. Link to a URL

    Create a Form Field Interaction Rule in the Operator field. Enter /app/ shop /mobile-iPhone5s in the Value field. Select Trim Last Updated: 06/13/2023

  4. Link to a URL

    Function Reference for Policy Modeling Rules (Korean) 경우 그 월의 마지막 날에 값이 참이 됩니다. 따라서 함수가 월별로 정확히 하루에 대해 참 값을 출력합니다. 검증 이벤트 함수 ( English ) 테이블 12은(는 Last Updated: 04/22/2025
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