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Knowledge Base (15)

  1. Oracle B2C Service Infrastructure Requirements

    Answer: Environment: System Requirements Oracle B2C Service, All support versions Resolution: Proper configuration and maintenance of your environment is crucial to your success.  Critical...

  2. Anatomy of a session as reported in the clickstreams table

    Answer: Environment: Analytics, Clickstreams database table Oracle B2C Service Resolution: Here is a sample clickstreams session as it would be presented in a report.          ...

  3. Description of Action ID's in Clickstreams

    Answer: Environment: Clickstreams Action ID Resolution: Important! 1. The clickstream action ID's are defined by a separate table called cs_actions and are different for every customer (except for action_id...

  4. Oracle B2C Service 24D Supported Customer Platforms

    Answer: This document outlines supported browser specifications for customers using the customer portal pages provided in the release of Oracle B2C Service. For agent workstation specifications, including...

  5. Chat shows high percent of 'Enduser was lost' (absent)

    Answer: Environment:    Chat, End-user Pages Issue: Out of a fairly low volume of chats taken daily, many have a termination_event of 4 'End-user was Lost'. Resolution: This is generally seen when...
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Documentation (10)

  1. Link to a URL

    Download the Oracle B2C Service Client and Log In environmental configuration information in Answer ID 31 . Enable cookies on your workstation in order to Last Updated: 09/09/2022

  2. Link to a URL

    Download the Oracle B2C Service Client and Log In environmental configuration information in Answer ID 31 . Enable cookies on your workstation in order to Last Updated: 12/16/2024

  3. Link to a URL

    Date and Time Format Tokens for Analytics example, October 31 = 4. YY Displays the last two digits of the year. For example, 2008 = 08. YYYY Last Updated: 09/09/2022

  4. Link to a URL

    Overview of Event Format ": "OSVC.133341", "id": "f1b5bc4a-c2fb-4ed6-9092-fe9a451540e7", "time": "2023-04-28T17: 31 :00Z Last Updated: 11/15/2024

  5. Link to a URL

    Security Level (default) Yes Yes CP_LOGIN_COOKIE_EXP 5 to 30 31 to 60 (default = 60) -1 RightNow User Last Updated: 09/09/2022
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