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Knowledge Base (11)
- Answer: Environment: Oracle B2C Service, Product listing Customer Portal, Clickstreams, Customer Session Information Resolution: Site activity can be viewed from the Oracle B2C Service Support portal after...
- Answer: Environment: Oracle B2C Service Service Products/Categories Resolution: Products and sub-products are defined in the Products table. Categories and sub-categories are defined in the Categories table...
- Answer: Environment: Answers, Maintaining your knowledge base Oracle B2C Service, All versions Resolution: Maintaining current content in your knowledge base can be challenging, depending on the size of your...
- Answer: Environment: Incident Dispositions, Customizable Menus Oracle B2C Service, All versions Resolution: You can configure incident dispositions for use in your Oracle B2C Service application...
- Answer: Environment Outreach / Feedback, Mailings, Merge Fields Resolution When configuring quote templates, you can insert merge fields in the template so that when the sales quote is generated...
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