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Knowledge Base (187)

  1. How to understand and investigate site activity

    Answer: Environment: Oracle B2C Service, Product listing Customer Portal, Clickstreams, Customer Session Information Resolution: Site activity can be viewed from the Oracle B2C Service Support portal after...

  2. Functions used in reports

    Answer: Environment: Analytics Resolution: When creating custom reports, you can define functions of the data to use in a filter or to display in the output column. This allows users to customize both the...

  3. Anatomy of a session as reported in the clickstreams table

    Answer: Environment: Analytics, Clickstreams database table Oracle B2C Service Resolution: Here is a sample clickstreams session as it would be presented in a report.          ...

  4. Referring Sites report not consistent with Top Referring Searches From Google report

    Answer: Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...

  5. End user can't login after password reset

    Answer: Environment: Contacts, Passwords Resolution: If the Customer claims that they have tried to reset the password several times check the following: a. Check the  Audit Log by...
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Documentation (314)

  1. Link to a URL

    Manually Migrate a Version 10.3 Or Earlier Project to the Current Version of Policy Modeling Modeling 10 .x and then: Open each Word *.doc file and click the Strip Hidden button on the Oracle Last Updated: 02/20/2025

  2. Link to a URL

    Examples of Control Restyling LVR that is greater than 90, and a light blue background when the LVR is 90 or less: Example 10 Last Updated: 02/20/2025

  3. Link to a URL

    Choose Boolean Attribute Text substitution in some relevant supported languages . 10 . Boolean attributes should indicate entity Last Updated: 02/20/2025

  4. Link to a URL

    Customer Portal » \RightNow\Controllers\Pta Error Code 7: The credentials for the user were invalid. ERROR_UNABLE_TO_LOGIN Error Code 10 : The Last Updated: 10/23/2018

  5. Link to a URL

    Calculate the Number of Years Since a Given Date birthday' is 03/ 10 /2008, the calculation of 'the child's age' is shown in the following table. Table Last Updated: 02/20/2025
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