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Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...

Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...

Environment: CPMs, SPMs, Reports. Resolution:The admins can view the ‘CPM Process Log’ Report [ID 13194] under Public Folders via Report Explorer. The admins can search the report using the...

Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...

Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Issue: In terms of the length of time to process the script, how to I know if my...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...

Environment: CRM On Demand Resolution: To reach the CRM On Demand Support team please call the global support number at 1-800-223-1711. There is a selection for CRM on Demand which will allow you to...

Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM), Customer Portal, Browser Extension Framework, .NET Add-Ins All product versions Issue: What are the options...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...

Environment: Oracle B2C Service, business rules, object event handlers Issue: Suppose you have a business rule that checks to see if an incident's source equals a certain value. The rule's...

Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: In the case of CPM customizations, a product defect will exist if observed...

Environment:  Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution:  Asynchronous CPM customizations are run using a site utility...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records may not be available within the Probe Designer until up to...

Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: There is a specific order that must be followed to completely delete a CPM...

 Environment: Event Subscriptions, Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: Triggered asynchronous CPMs and Event...

EnvironmentChatOracle B2C ServiceWeb Chat for Service (WCFS) Issue In certain use cases, customers are required to upload files to an existing incident as part of an Oracle Digital...

Environment: Answers, Configuration, End-user Searching Oracle B2C Service, February 2011 and later Resolution: Answer Search Bias is functionality that improves search results based on the...

 Environment: Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: The "CPM failed: Too many cycles: Max 5 cycles exceeded" error will be...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: When an asynchronous CPM (that is triggered through a Process Designer mapping...

Environment: Connect for PHP (CPHP) API, Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The 200 email recipient limitation described in...

Environment:  Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All Supported Versions Resolution:  The Process Designer / Custom Process Models (CPM) feature...

EnvironmentTracking referring URLs for customers visiting your Customer PortalAnalytics, Customer Portal activityResolutionTo determine the site your end-user came from you can look at standard...

Environment: Starting from Oracle B2C Service version August 2017 Issue: The following error is received when making a REST incident request: {   ...

Environment:   Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service   Issue:   I have not changed the code for a CPM, which has been deployed...

Environment: Process Designer, Custom Process Model (CPM), Connect for PHP API All product versions Resolution: Suppression is important to prevent rules, external events and/or custom processes from...

Environment: Browser User Interface (BUI) Resolution: In order to send a response via Browser User Interface, the "Send" or "Send & Close" button must be clicked after the response has been...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The version information within the comment/annotation section of a Custom...

Environment: Business Rules, Standard Text, Incident Forwards Oracle B2C Service, All versions Resolution: To get the desired functionality you would create a Business Rule that uses "Append Response...

Environment: Survey, Analytics Outreach, Feedback Oracle B2C Service, All versions Resolution: As the LastSurveyScore column is a column associated with the incidents table, the survey will have to...

Environment: Event Subscriptions, Service Process Model (SPM) Oracle B2C Service Resolution: Event Subscription functionality is manged on the Oracle B2C Service side of integrations using the...

Are you interested in finding out whether you can specify more than one package in a flower basket? Would you like advice on the best way to set up a test harness? Watch Johnny Meehan demystify...

Environment: ROQL Resolution: In CCOM version 1.2, the type of data used to specify the ID in the WHERE clause was not required to match. In other words, it could be with single quotes (string), or...

Environment:  Oracle B2C Service    Resolution: Sites are automatically enabled to create a connection for REST API. We are in the early adopter phase of the new feature “Agent Insight...

Environment: Chat, Email Address Sharing, householding Oracle B2C Service  Issue: We have email address sharing enabled for contacts. When a chat comes through, if there is an existing...

Environment: Intelligent Advisor Resolution: Intelligent Advisor (OPA) cannot currently handle attachment sizes bigger than 50MB combined in a single interview. If the individual attachment size...

Environment: Foreign Language, Email Resolution: For an incident created by techmail: The language ID is set by language-detection software that uses the content from the message body and/or subject...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) November 2012 and newer releases Resolution: You are planning on using direct sql and you have made...

Environment: Knowledge Advanced for Oracle B2C Service Resolution: The OOTB CP UI .../config/hooks.php facilitates the hooks extension for CX-side CP UI widget functionalities via PHP using the...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The use of global variables should be avoided in all scripts used as...