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Some top-level values do not show in a drill-down

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
PCI (PI Pod) Frequently Asked Questions

Environment: PCI pods (Includes US Federal Government pods) Resolution: Below are just a few considerations for implementing an Oracle B2C Service site within a PCI pod. See the Guidance...
Referring Sites report not consistent with Top Referring Searches From Google report

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
Length of time the Incoming Chat Toast Invitation is displayed

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...
Article not the top result when title of that article is the search terms

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
Toast Pop-up timing

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
When searching, best matches do not appear at the top of the search results

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...
Too many items in operation - exceeds internal limit of 1000 items per operation

Environment: Public APIs (Connect REST, Connect Web Services for SOAP) All product versions Issue: We are seeing an API response stating: Too many items in operation - exceeds internal limit of 1000...
Poor performing query - too many rows examined

Environment: Connect Web Services for SOAP (CWS) API, REST API, Connect for PHP API, ROQL, All product versions Resolution: When ROQL query is run from one of the Oracle B2C Service...
REST API: Not Allowed: Cannot perform requested function or action

Environment: REST API Staff Profiles Issue: We receive this error when submitting a REST API request: "Not Allowed: Cannot perform requested function or action" Resolution: When using...

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Documentation (210)

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Customer Portal » \RightNow\Controllers\Pta the value of the PTA_SECRET_KEY config setting. ERROR_INCORRECT_PASSWORD Error Code 4 : The contact Last Updated: 10/23/2018
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Pictorial Flow Chart Third-Party Toolbar Step 4 - Chat Connects Last Updated: 02/08/2023
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Configure Your Company Deployment prompted by the agent. If the customer is using a PC or laptop, the launch point displays by Last Updated: 08/18/2022
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Transactions Database Table Transaction Types database table. Table Name Transaction Type Incidents (1) Created (2) Edited (3) Assigned ( 4 Last Updated: 11/13/2025
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Transactions Database Table Transaction Types database table. Table Name Transaction Type Incidents (1) Created (2) Edited (3) Assigned ( 4 Last Updated: 09/09/2022
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Transactions Database Table Transaction Types database table. Table Name Transaction Type Incidents (1) Created (2) Edited (3) Assigned ( 4 Last Updated: 06/16/2022
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Pictorial Flow Chart Session Step 4 - Begin Polling Step 5 Last Updated: 02/08/2023
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Customer Portal action SOLVED_COUNT(2) Solved Count action LINKS (3) Links action ANS_STATS( 4 ) inserting into ans_stats Last Updated: 10/23/2018
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Customer Portal » \RightNow\Helpers\PaginationHelper given page number should be displayed. The pagination pattern followed here is: 1 ... 4 5 6 ... 12 Last Updated: 10/23/2018
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Configure the RelatedKnowledgebaseAnswers Widget value to the new heading. <rn:widget path="discussion/RelatedKnowledgebaseAnswers" limit=" 4 Last Updated: 06/27/2022

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