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Environment: Oracle B2C Service, Knowledge Advanced Resolution: The latest release of CKEditor product has turned off the three paste menu buttons because pasting with JavaScript (buttons) is not...

Environment: B2C Thread editor, answer editor (Question, Answer, Special Response)   Issue: When using the paste button in the toolbar the following message is displayed: "Press ctrl-v to...

Environment:Oracle B2C Service Browser UI Resolution: A new rich text editor is now in the thread control of the incident standard object. The Font Size and Font Family icons in the...

Environment: Answers, Answer Versioning Oracle B2C Service, 18A and newer Issue: Answer Publish Date field has the same value as Date Created. Resolution: The Answer Publish Date field does not...

Environment: Workspace, Thread Control Relationship Item Oracle B2C Service, All versions Resolution: Oracle B2C Service is using a utility called Tidy to verify that HMTL code is compatible with the...

Environment:Incoming E-mailResolution:When end-users submit a question via email or update an existing incident via email, their email header information can be saved and displayed in the incident...

Environment: Submitting errors to Oracle B2C Service Technical Support Resolution: When you experience an error in the Oracle B2C Service application, having the ability to capture and report the...

Environment: Applies to the following versions of Microsoft Windows when deploying Oracle B2C Service console via the Citrix Deployment Tool: Windows Server 2008 Windows Server 2008 R2 Resolution...

Environment:Knowledge Advanced Authoring UI, Browser UI,Oracle B2C Service  Resolution:Starting 25A, the rich text area has been updated to a more streamlined and more secure version that...

Environment:Knowledge Foundation Answer Workspace, Browser UI,Oracle B2C Service  Resolution:Starting 25A, the rich text area has been updated to a more streamlined and more secure version...

Environment: B2C Service Chat, Agent Console Oracle B2C Service Issue: When agents are pasting URLs copied from Microsoft Edge browser into the Compose area of a chat in the .NET Console, the URL...

Environment: All supported versions Resolution: The screen flickering with Windows 7 and the CX application is a Windows 7 design limitation based on the kernel stack size. Once the hierarchy of...

Environment: Visual Email, Incidents, Workspace Options November 2011 and newer Resolution: This behavior is due to fonts in the Rich Text Incident Thread control being listed in pixels rather...

Environment: Answer Editor, Answer Workspace Oracle B2C Service, All supported versions Resolution: In Oracle B2C Service release February 2018 (18A), the answer editor has been completely changed to...

Environment: Workspaces, Shortcut keys, Accelerator keys, fields Resolution: The shortcut keys (also called accelerator keys) used with different fields are indicated by an underlined...

EnvironmentDeprecation Announcements and End of Life (EOL) scheduling for Oracle B2C Service features/modulesResolution:Important update, CCOM v1.2 and v1.3 are no longer deprecated. Customers...

Environment:Sender Policy Framework (SPF)Resolution:Sender Policy Framework (SPFv1) and Sender ID (also known as SPFv2) are two email authentication technologies that use Domain Name System (DNS) to...

Environment:DKIM (DomainKeys Identified Mail), Email authenticationOracle B2C ServiceResolution:DKIM (DomainKeys Identified Mail) is an email authentication technologies designed to identify...

Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...

Environment: Oracle B2C Service, All versions Resolution: You can use several hotkeys and shortcut keys to help you navigate more easily in the Oracle B2C Service Console.  Please note...

Environment: Email Deliverability (EDG), Outbound Emails Resolution: This answer is part of the Email Deliverability Best Practices doc community. Each answer's intention is to contribute to the...

Environment: Supported versions. Resolution: The Oracle B2C Service application is not supported with Profile Management and or Software Management Applications. Please avoid using Profile Management...

Environment:Oracle B2C Service Resolution:Service Health MetricsService Health Metrics in B2C ServiceREST APIs are now available so your organization can monitor the overall health of the Oracle...