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Knowledge Base (8)

  1. Oracle B2C Service and Oracle Knowledge Advanced Release Resources

    Answer: Oracle B2C Service 25A version is now available! The Oracle B2C Service development organization is excited to announce the release of 25A (Feb). The team did another amazing job of providing a...

  2. Requirements to configure Language Translation for Chat in the Browser User Interface

    Updated Answer: Environment Chat, Browser UI Oracle B2C Service   Resolution The “Language Translation for Chat” feature is now generally available. Agents handling chats in the Browser UI, can have access to a...

  3. OCI Vision and B2C Service Integration

    Answer: Consider leveraging OCI Vision.   This linked article describes how to utilize the Document AI service provided by OCI Vision to automatically parse and collect information from documents/images...

  4. Agent Insights real-time suggestions for non-chat agents in BUI

    Answer: Environment: Oracle B2C Service   Resolution: We are in the early adopter phase of the new feature “Agent Insight Suggestions powered by Oracle Digital Assistant”.   Agents managing emails...

  5. Requirements to configure Agent Suggestions for Chat in the Browser User Interface

    Updated Answer: Environment Chat, Browser UI Oracle B2C Service   Resolution   As of the 25B release, the Agent Suggestions for Chat feature is generally available. Agents handling chats in the Browser UI...
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Documentation (1)

  1. Link to a URL

    Oracle Unity . With built-in AI and machine learning, Unity brings data together from all sources, applies Last Updated: 09/09/2022
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