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Knowledge Base (3)

  1. Adding contact fields to the top of the Survey Results page

    Answer: Environment : Surveys, survey_common.phph, survey_results.php Resolution :  Currently, this file is not editable.  A managed services engagement is needed to customize the output of...

  2. File attachment errors in an incident

    Answer: Environment: All versions, File Attachment Server (FAS) Resolution: When you get an error such as, There was an error uploading a file attachment for this incident, submit a service request via Ask...

  3. Customization API Handling of Duplicate Contacts

    Answer: Environment: Managed Framework APIs (Connect for PHP, Connect REST, Connect Web Service for SOAP) Resolution: When email address sharing is disabled (the default), contacts created with duplicate...
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