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Published Answers
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Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
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Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
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Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
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Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
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Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...
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Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...
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Environment: Oracle Tap version 4.2 and newer. Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App...
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Environment: Connect Web Services for SOAP (CWS) API, REST API, Connect for PHP API, ROQL, All product versions Resolution: When ROQL query is run from one of the Oracle B2C Service...
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Environment:Mailboxes, Sites updating to August 2013 or newerResolution:This answer is applicable if you have been informed that you have duplicate mailboxes. There must be a 1:1 correspondence...
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Environment:Oracle B2C Service all versions using non-Oracle hosted mailboxes to create incidents via email.Issue:The techmail utility is showing the following messages, causing the runs to...
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Documentation (71)
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Define Default Response Requirements resolving all incidents within three business days ( 24 work hours). By defining these default response Last Updated: 02/22/2025
Link to a URL
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Define Default Response Requirements resolving all incidents within three business days ( 24 work hours). By defining these default response Last Updated: 09/09/2022
Link to a URL
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Define Default Response Requirements resolving all incidents within three business days ( 24 work hours). By defining these default response Last Updated: 06/16/2022
Link to a URL
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Activate the Inspector Tool Inspector Key window. This key is specific to the account currently in use and is only valid for 24 hours Last Updated: 07/23/2025
Link to a URL
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Create a Segment the ages of 18 and 24 , or all contacts who live in Montana and are between the ages of 18 and 24 . You Last Updated: 09/09/2022
Link to a URL
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Transactions Database Table Transaction Types Rule (21) Sent ( 24 ) Completed (25) Cloud Response Queued (37) Read (48) Cloud Response Received Last Updated: 09/09/2022
Link to a URL
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Create a Segment the ages of 18 and 24 , or all contacts who live in Montana and are between the ages of 18 and 24 . You Last Updated: 02/22/2025
Link to a URL
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Transactions Database Table Transaction Types Rule (21) Sent ( 24 ) Completed (25) Cloud Response Queued (37) Read (48) Cloud Response Received Last Updated: 02/22/2025
Link to a URL
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Set Chat Hours the day that you want the service interval to begin. This field uses the 24 -hour clock. For example Last Updated: 09/09/2022
Link to a URL
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Set Chat Hours the day that you want the service interval to begin. This field uses the 24 -hour clock. For example Last Updated: 02/22/2025
Link to a URL
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