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Knowledge Base (60)

  1. Anatomy of a session as reported in the clickstreams table

    Answer: Environment: Analytics, Clickstreams database table Oracle B2C Service Resolution: Here is a sample clickstreams session as it would be presented in a report.          ...

  2. Contact password reset email not received

    Answer: Environment: Message Templates, Contacts, Passwords Oracle B2C Service Issue: We have customers reporting that, after selecting the ‘Forgot your username or password’ link from the end-user pages...

  3. Asynchronous CPM "processes" queued (through Process Designer mapping only) are removed automatically after ten unsuccessful tries

    Answer: Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: When an asynchronous CPM (that is triggered through a Process Designer mapping...

  4. How can I stay informed about Intelligent Advisor

    Answer: Environment: Intelligent Advisor (Oracle Policy Automation), news, links, community, features, updates Resolution: You can also subscribe to the Intelligent Advisor blog via RSS feed, to keep up...

  5. Renewing an existing SAML certificate

    Answer: Environment: Oracle B2C Service Single Sign-On - all releases Issue: Our SAML signing certificate is expiring, so we need to replace it. Resolution: Refer to the appropriate steps below, based on...
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Documentation (82)

  1. Link to a URL

    What's New In Intelligent Advisor? Modeling Earlier releases November 2024 (Release 24D ) Reason with different records of the same Last Updated: 06/29/2025

  2. Link to a URL

    B2C Service Compatibility B2C Service: B2C Service 23B B2C Service 23C B2C Service 23D B2C Service 24A B2C Service 24B Last Updated: 05/20/2025

  3. Link to a URL

    Change the Formatting of Time of Day hour on a 24 hour time clock (1-23) HH hour on a 24 hour time clock, zero padded (01-23) m Last Updated: 02/20/2025

  4. Link to a URL

    Check If a Condition Is True On a Given Date function could be used to determine if the pre-Christmas price list applies (it applies up to 24 /12 Last Updated: 02/20/2025

  5. Link to a URL

    View Site-Wide Deployment Statistics summary count of: the previous 24 hour activity (midnight through 11:59pm on the server) if the Last Updated: 02/20/2025
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