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Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...

Environment: Connect for PHP (CPHP) API, Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The 200 email recipient limitation described in...

Environment: Starting from Oracle B2C Service version August 2017 Issue: The following error is received when making a REST incident request: {   ...

Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...

Environment: Process Designer, Custom Process Model (CPM), Connect for PHP API All product versions Resolution: Suppression is important to prevent rules, external events and/or custom processes from...

Environment: Oracle B2C Service, business rules, object event handlers Issue: Suppose you have a business rule that checks to see if an incident's source equals a certain value. The rule's...

Environment: Interface labels, All versions Issue: When trying to set up unique names for our interface labels, the label name appends to all the interfaces which are in the same language...

Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...

Environment Oracle B2C Service All releases Resolution When setting the value of a custom field for a standard or custom object, one needs to take into account that the custom fields are nested under...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...

Environment: SOAP API Resolution: For the DATE datatype You can use the following format: <ns2:GenericFields dataType="DATE" name="statement_date"> <ns2:DataValue>...

Environment: REST API Staff Profiles Issue: We receive this error when submitting a REST API request:  "Not Allowed: Cannot perform requested function or action" Resolution: When using...

Environment: Oracle B2C Service REST API, CWS SOAP If your current Oracle B2C Service version is older than August 2014, please review Overview of legacy Oracle B2C Service update process...

Environment:  All versions, reports, workspaces. Issue: I know that there are certain fields in a table, but when I try to add them to a workspace, I cannot find them in the insert controls...

Environment: Element Manager, REST APIs Issue: We want to start consuming the Element Manager REST APIs to automate the transport of Oracle B2C Service configurations across sites/interfaces...

Environment: Oracle B2C Service (OSvC), all supported versions Resolution: Before running the report through the Connect Web Services for SOAP API there are a few checks that need to be done: Make...

Environment: Oracle B2C Service, all supported versions Resolution: There are different types of authentication are available in the ConnectPHP API. The most common types are outlined below: 1...

Environment: CPMs, SPMs, Reports. Resolution:The admins can view the ‘CPM Process Log’ Report [ID 13194] under Public Folders via Report Explorer. The admins can search the report using the...

Environment: Oracle B2C Service, any version Knowledge Advanced REST API Site has the optional Knowledge Advanced component Issue: Unable to set up a rest API user for knowledge advanced I'm...

 Environment: Event Subscriptions, Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: Triggered asynchronous CPMs and Event...

Environment: Knowledge Advanced REST APIs Resolution: The Knowledge Advanced APIs are located at yoursite-irs.custhelp.com/km/api/latest/ for the Content REST API and...

Environment: Public REST and SOAP APIs Oracle B2C Service Resolution: Regulating inbound public API (PAPI) traffic, or API throttling, helps prevent finite resources from being monopolized by one or...

Environment: Office 365 mailboxes Solution: When setting up mailboxes to use OAuth to connect to Office365 mailboxes you must first create an App Registration on Microsoft's Azure Active...

Environment:  Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution:  Asynchronous CPM customizations are run using a site utility...

Environment:Connect REST API, Connect Web Services for SOAP (CWS)Oracle B2C ServiceOracle B2C Service Issue:When using the Oracle B2C Service REST and SOAP APIs, clients may encounter HTTP 503...

Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM), Customer Portal, Browser Extension Framework, .NET Add-Ins All product versions Issue: What are the options...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...

Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Issue: In terms of the length of time to process the script, how to I know if my...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...

Environment: Connect Web Services for SOAP (CWS) API, All Versions Resolution: Does the profile being used have SOAP API permissions? Check within Oracle B2C Service for the account being...

Environment: Managed Framework APIs (Connect for PHP, Connect REST, Connect Web Service for SOAP) Resolution: When email address sharing is disabled (the default), contacts created with duplicate...

Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: There is a specific order that must be followed to completely delete a CPM...

Environment: Connect Web Services for SOAP (CWS) API, All Versions Resolution: Assigning value to NamedID field through Name does work. In case of country object, Name attribute accepts ISO Code of...

Environment: Connect REST API Resolution: Session authentication for the Connect REST API is primarily used with the Agent Browser UI (BUI) Extensibility Framework. BUI extensions can obtain a...

Environment: Oracle B2C Service Knowledge Advanced Search REST API Issue: The application I am building uses the Search REST API and performs authentication and session initialization to retrieve an...

Environment: Connect for PHP (CPHP) API Oracle B2C Service Resolution: When sending emails using the Oracle B2C Service Mail API there must at least be an enabled service mailbox configured on the...

Environment: Chat, Chat API Oracle B2C Service Resolution: Given the end-user is chatting into the Contact Center on a widget that is built using the Chat REST APIs, agents now have the ability to...

Learn how to leverage the OCI API Gateway and OCI Functions to build a better custom API solution for B2C Service. INTRODUCTION Oracle B2C Service extensibility is improving by leveraging...

Environment: Oracle B2C Service Knowledge Advanced Search REST API Issue: The application I am building uses the Search REST API and needs to support question and answer results that are user...

Environment:ChatOracle B2C ServiceResolution:To pass the custom field in an EstablishSession REST call you will need to include the prefix "c." or "c$" to the name value when passing custom...