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Knowledge Base (751)

  1. Incident Threads not consistently displaying sent Attachments

    Answer: Environment: Incident Thread, Attachments Resolution: Beginning in November 2015: The Attachments indicator drop-down menu in a thread title bar indicates which files were sent in your response to...

  2. There was a problem with your request

    Answer: Environment: Customer Portal File Manager > Spell Checker Dictionaries  Issue: A related error may also appear in your Error logs (Site Configuration > Logs). "Error Opening SSCE...

  3. Knowledge Advanced User Administration and Search Access to Articles

    Answer: Environment:   Knowledge Advanced, All Versions Resolution: There are two out of the box (OOB) searches for Knowledge Advanced (KA):  One in the Customer Portal (CP) for contact...

  4. Discard Filters on mailboxes

    Answer: Environment: Mailboxes, Incoming Email Resolution: For mailboxes configured for Incoming Email there are options to discard emails.  These options include the ability to discard based on...

  5. All dates set to 1/0/1900 12:00:00 AM or "########" after exporting to Excel

    Answer: Environment: Agent Desktop, Incidents Oracle B2C Service Issue: I exported report results to Excel and enabled the "Convert all dates into Excel-formatted dates" option.  However, in...
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Documentation (-217)

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