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Knowledge Base (52)

  1. Unable to view all contacts when viewing organization

    Answer: Environment:    Workspaces, Analytics Resolution:    To resolve this, edit the report displayed in the Contacts tab of your organization workspace and increase the paging options...

  2. 'Load More' link not visible when we search for a term in BUI menu field

    Answer: Environment: Browser User Interface (BUI) Menus listing a large number of items Issue: We are trying to search for a category, but only a partial list is displayed when we enter a search...

  3. Configurations EGW_MAX_PER_ADDRESS and EGW_MAX_MSG_DURATION explained

    Answer: Environment: Emails, Oracle B2C Service, all versions Resolution: Below is a description for the EGW_MAX_PER_ADDRESS and EGW_MAX_MSG_DURATION setting's functionality and examples of...

  4. Viewing more than the first 100 records in a report

    Answer: Environment: Setting limits on the number of rows returned within custom reports Oracle B2C Service, Analytics, All versions Resolution: When you run the report, you can manually change the Record...

  5. REST download of all of an incident's attachments will truncate a filename with 100 characters to 99 characters

    Answer: Environment: REST API Issue: The product allows file attachments with a filename up to 100 characters. However when all of an incident's file attachments are downloaded as a tar file in a REST...
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