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Knowledge Base (480)

  1. Updating Customer Portal Framework from CP2 to CP3

    Answer: Environment: Customer Portal Framework version 3 (CPv3) Oracle B2C Service Resolution: Migrating to Customer Portal Framework version 3 (CPv3) is available starting with the Oracle RightNow CX...

  2. Using the Logical Expression feature in reports

    Answer: Environment: Analytics, Logical Expressions in Report Filters Oracle B2C Service Resolution: The logical expression feature allows significant flexibility when defining reports. By default, when...

  3. Rule Logical Expression OR is not correctly firing the rule

    Answer: Environment: Business Rules, Logical expressions Resolution: Logical expressions use AND (&) and OR ( | ) to define the relationship between a rule's conditions. The following shows an...

  4. Migrating custom models to Customer Portal Framework version 3.x.x

    Answer: Environment: Customer Portal framework version 3.x.x Issue: Error received: Fatal error: Class 'Model' not found in...

  5. Filter chat transfer agents and queues to only see specific queues

    Answer:   Environment:   Chat, Analytics All currently supported versions of Oracle B2C Service   Issue:   When an agent is attempting to transfer a chat to a different agent/queue, they...
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Documentation (603)

  1. Link to a URL

    Update YUI 2 Code to YUI 3 to YUI 3 You can use these steps to update from YUI 2. Configuring B2C Service for the Customer Last Updated: 06/27/2022

  2. Link to a URL

    Update YUI 2 Code to YUI 3 to YUI 3 You can use these steps to update from YUI 2. Configuring B2C Service for the Customer Last Updated: 06/27/2022

  3. Link to a URL

    Update YUI 2 Code to YUI 3 to YUI 3 You can use these steps to update from YUI 2. Configuring B2C Service for the Customer Last Updated: 08/19/2024

  4. Link to a URL

    Migrate Widgets to Framework Version 3 Framework Version 3 You must edit the files generated by the Code Assistant in order to add the Last Updated: 06/27/2022

  5. Link to a URL

    Migrate Widgets to Framework Version 3 Framework Version 3 You must edit the files generated by the Code Assistant in order to add the Last Updated: 06/27/2022
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