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Environment: Techmail Utility Oracle B2C Service Resolution: The techmail-M utility handles the processing of bounces that are a result of messages sent using Outreach and...
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Environment: Customer Portal framework version 3.x.x Issue: Error received: Fatal error: Class 'Model' not found in...
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Environment: Incident Thread, Incident Thread Masking, Custom Masking Oracle B2C Service, All versions Issue: I have applied what I believe to be a valid Custom Mask for incident threads. However...
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Environment: Format Input Masks for Custom Fields, Phone and Postal Codes Resolution: You can define a mask to be used with custom text fields, country phone and country mail. When a mask is defined...
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Environment: Intelligent Advisor, All versions Resolution: To integrate Intelligent Advisor interviews inside the Customer Portal, a sample Customer Portal widget is provided. The widget captures the...
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Environment:TechmailOracle B2C ServiceResolution:Considerations for techmail: (Note the below does not apply to the techmail on demand feature What is Techmail On...
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Environment: Customer Portal Framework version 3 (CPv3) Oracle B2C Service Resolution: Migrating to Customer Portal Framework version 3 (CPv3) is available starting with the Oracle RightNow CX...
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Environment: Regular Expressions used in Business Rules Resolution: A regular expression uses operators and character strings to specify a set of character strings, which can be used when...
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Environment: Custom Fields Oracle B2C Service Resolution: Important! Custom fields can be created as needed from the admin console without submitting an incident to Oracle B2C Service. When custom...
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Environment: Oracle B2C Service, Techmail, Contacts Issue: An email with a corresponding contact record is being filtered. This can be seen when viewing the Incoming Email Filter Details report...
End of results.
Documentation (478)
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Update YUI 2 Code to YUI 3 to YUI 3 You can use these steps to update from YUI 2. Configuring B2C Service for the Customer Last Updated: 06/27/2022
Link to a URL
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Update YUI 2 Code to YUI 3 to YUI 3 You can use these steps to update from YUI 2. Configuring B2C Service for the Customer Last Updated: 06/27/2022
Link to a URL
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Update YUI 2 Code to YUI 3 to YUI 3 You can use these steps to update from YUI 2. Configuring B2C Service for the Customer Last Updated: 08/19/2024
Link to a URL
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Update YUI 2 Code to YUI 3 to YUI 3 You can use these steps to update from YUI 2. Configuring B2C Service for the Customer Last Updated: 02/18/2022
Link to a URL
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Migrate Widgets to Framework Version 3 Framework Version 3 You must edit the files generated by the Code Assistant in order to add the Last Updated: 06/27/2022
Link to a URL
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Migrate Widgets to Framework Version 3 Framework Version 3 You must edit the files generated by the Code Assistant in order to add the Last Updated: 06/27/2022
Link to a URL
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Migrate Widgets to Framework Version 3 Framework Version 3 You must edit the files generated by the Code Assistant in order to add the Last Updated: 08/19/2024
Link to a URL
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Migrate Widgets to Framework Version 3 Framework Version 3 You must edit the files generated by the Code Assistant in order to add the Last Updated: 02/18/2022
Link to a URL
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View Session Use Use The Service Usage Metrics Session reports show you the number of tier 1, tier 2, and tier 3 Last Updated: 02/02/2025
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GetChatURL are using. For Chat 3rd Party Queue Integration API , set this to URLTypeEnum.UQ. For Last Updated: 02/08/2023
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