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Knowledge Base (188)

  1. Anatomy of a session as reported in the clickstreams table

    Answer: Environment: Analytics, Clickstreams database table Oracle B2C Service Resolution: Here is a sample clickstreams session as it would be presented in a report.          ...

  2. Applying a copy of a Service Level Agreement (SLA)

    Answer: Environment: SLAs, Incidents Oracle B2C Service Resolution: Once a Service Level Agreement (SLA) has been modified and applied to records, and then changed, it creates a historical copy of itself. It...

  3. Unable to view all contacts when viewing organization

    Answer: Environment:    Workspaces, Analytics Resolution:    To resolve this, edit the report displayed in the Contacts tab of your organization workspace and increase the paging options...

  4. All answers are showing on site regardless of access level

    Answer: Environment Customer Portal version 3.2.5 (CPv3.2.x) and above Resolution: This is generally caused by incorrect filter values set in the report used for your end-user answer list...

  5. Font size discrepancies between what agents see and what shows in response emails

    Answer: Environment: Visual Email, Incidents, Workspace Options November 2011 and newer Resolution: This behavior is due to fonts in the Rich Text Incident Thread control being listed in pixels rather...
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Documentation (314)

  1. Link to a URL

    Manually Migrate a Version 10.3 Or Earlier Project to the Current Version of Policy Modeling Modeling 10 .x and then: Open each Word *.doc file and click the Strip Hidden button on the Oracle Last Updated: 02/20/2025

  2. Link to a URL

    Examples of Control Restyling LVR that is greater than 90, and a light blue background when the LVR is 90 or less: Example 10 Last Updated: 02/20/2025

  3. Link to a URL

    Choose Boolean Attribute Text substitution in some relevant supported languages . 10 . Boolean attributes should indicate entity Last Updated: 02/20/2025

  4. Link to a URL

    Customer Portal » \RightNow\Controllers\Pta Error Code 7: The credentials for the user were invalid. ERROR_UNABLE_TO_LOGIN Error Code 10 : The Last Updated: 10/23/2018

  5. Link to a URL

    Calculate the Number of Years Since a Given Date birthday' is 03/ 10 /2008, the calculation of 'the child's age' is shown in the following table. Table Last Updated: 02/20/2025
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