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Table okcs_stg_question content being purged

Environment: Knowledge Advanced Resolution: The visible configuration item, OKCS_PURGE_DAYS, controls the purging of OKCS (Knowledge Advanced) tables. The table, "okcs_stg_question", is one of them...
Enabling the mailboxes editor for OAuth in .NET

Environment: Email, Mailboxes, Office365, 20C and above Process: There is an extra step for viewing the OAuth enabled mailboxes editor in the .NET client after it has been enabled in a navigation...
Unable to create new message bases or configuration settings

Environment: Message Bases, Configuration Settings, Oracle B2C Service Updates Issue: The 'New' button to create a new message base and a configuration setting is grayed out on both...
Knowledge Advanced report for User Subscriptions

Environment: Knowledge Advanced for Oracle B2C Service Issue: There is no OOB (out of box) report for user subscriptions. When CP users (contact users) or .NET and BUI users (account...
Setting up a new workspace

Environment: Getting Started with Workspaces Oracle B2C Service Resolution: Workspaces define the fields and layout that staff use when adding or editing records. Different record types such as...
What are the Federal Information Processing Standard (FIPS) settings, and how do they relate to my site?

Environment: Oracle B2C Service, All supported versions, sites in FG pod Issue: We are unclear as to how FIPS (Federal Information Processing Standards) influence our B2C Service instance...
Some waiting incidents are not getting set to Solved

Environment: Utilities, Agedatabase, Configuration Settings Resolution: The agedatabase utility compares the time_respond field in the database to the value in the CI_HOURS configuration setting to...
Custom report always queues now, when it has not in the past

Environment:Custom ReportsAnalytics, All supported versionsResolution:Many times the reason that a custom report will try to queue every time that it is run is because the report has...
Intelligent Advisor (OPA) File Attachment Size

Environment: Intelligent Advisor Resolution: Intelligent Advisor (OPA) cannot currently handle attachment sizes bigger than 50MB combined in a single interview. If the individual attachment size...
Navigation set option does not display in BUI

Environment: Navigation Sets, Profile Options Browser User Interface (BUI) Oracle B2C Service Resolution: If individual agents have customized thier navigation set, they will need to reset it...

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Documentation (173)

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How to Seed Your Knowledge Base Knowledge Base Because Service can start with only 15– 20 answers, the need for a comprehensive initial Last Updated: 02/02/2025
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Security Level (default) Yes Yes CP_LOGIN_COOKIE_EXP 5 to 30 31 to 60 (default = 60 ) -1 RightNow User Last Updated: 09/09/2022
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Security Level (default) Yes Yes CP_LOGIN_COOKIE_EXP 5 to 30 31 to 60 (default = 60 ) -1 RightNow User Last Updated: 11/13/2025
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Security Level (default) Yes Yes CP_LOGIN_COOKIE_EXP 5 to 30 31 to 60 (default = 60 ) -1 RightNow User Last Updated: 06/16/2022
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Rule Expressions has been on a particular web page for 60 seconds. In this case, the condition is that the visitor has Last Updated: 07/23/2025
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Percentage of Total current row. For example, if you had a column with three rows whose values were 10 , 20 , and Last Updated: 11/13/2025
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Running Total values of 10 , 20 , and 30 , respectively, the corresponding values in the report running Last Updated: 11/13/2025
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Moving Total , 20 , 30 , and 40 , respectively, and used three data points, the corresponding values Last Updated: 11/13/2025
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Moving Total , 20 , 30 , and 40 , respectively, and used three data points, the corresponding values Last Updated: 09/09/2022
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Running Total values of 10 , 20 , and 30 , respectively, the corresponding values in the report running Last Updated: 09/09/2022

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