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Knowledge Base (26)

  1. Re-Queuing a Chat session

    Answer: Environment: Chat, Business Rules Oracle B2C Service Resolution: You can use rule states to requeue a Chat Request after a certain number of seconds. Let's suppose you would like a Chat assigned to...

  2. Milestones and Milestone_Instances tables

    Answer: Environment: February 2015 Console Resolution: If you recently upgraded to the February 2015 version, you will be able to view canned milestones "Resolution Due" for an incident after a new...

  3. Table okcs_stg_question content being purged

    Answer: Environment: Knowledge Advanced Resolution: The visible configuration item, OKCS_PURGE_DAYS, controls the purging of OKCS (Knowledge Advanced) tables.  The table, "okcs_stg_question", is...

  4. API request time limit associated with REPORT_ERROR_EXCEEDS_TIME_THRESHOLD

    Answer: Environment: Connect REST API, Connect SOAP API Oracle B2C Service Resolution: The time limit to receive REPORT_ERROR_EXCEEDS_TIME_THRESHOLD on an API request is 60 seconds.

  5. Mandatory requirements for SSO implementations

    Answer: Environment: SAML 2.0 Single Sign-On (SSO) Resolution: The following steps are required when implementing SSO. Add fingerprint of signing certificate to configuration setting SAML_20_SIGN_CERTS. A...
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Documentation (228)

  1. Link to a URL

    How to Seed Your Knowledge Base Knowledge Base Because Service can start with only 15– 20 answers, the need for a comprehensive initial Last Updated: 02/02/2025

  2. Link to a URL

    Security Level (default) Yes Yes CP_LOGIN_COOKIE_EXP 5 to 30 31 to 60 (default = 60 ) -1 RightNow User Last Updated: 09/09/2022

  3. Link to a URL

    Security Level (default) Yes Yes CP_LOGIN_COOKIE_EXP 5 to 30 31 to 60 (default = 60 ) -1 RightNow User Last Updated: 02/22/2025

  4. Link to a URL

    Security Level (default) Yes Yes CP_LOGIN_COOKIE_EXP 5 to 30 31 to 60 (default = 60 ) -1 RightNow User Last Updated: 06/16/2022

  5. Link to a URL

    Replace Grouping Operators with New Attributes is aged over 60 and the claimant is a woman After (grouping operators replaced with new Last Updated: 02/20/2025
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