Search

Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...

PRO TIP- TROUBLESHOOTING ORACLE B2C SERVICE CUSTOMIZATIONS   Customizations allow you to take your Oracle B2C Service to the next level.  However, you might find you need assistance in...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...

Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...

Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...

Environment: Oracle B2C Service, business rules, object event handlers Issue: Suppose you have a business rule that checks to see if an incident's source equals a certain value. The rule's...

Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Issue: In terms of the length of time to process the script, how to I know if my...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records may not be available within the Probe Designer until up to...

Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: There is a specific order that must be followed to completely delete a CPM...

Environment: CPMs, SPMs, Reports. Resolution:The admins can view the ‘CPM Process Log’ Report [ID 13194] under Public Folders via Report Explorer. The admins can search the report using the...

Pass the popcorn, it’s summer blockbuster season. What are you lining up to see this cinematic summer? F1? Kantara: Chapter 1? Something else that ends in 1?The B2C Service Support team loves...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: When an asynchronous CPM (that is triggered through a Process Designer mapping...

PRO TIP - ADD LOGGING TO YOUR CUSTOMIZATION WITH A CUSTOM OBJECT   Oracle B2C Service is highly customizable. However, when customizing your site, you must consider how you will log errors from...

PRO TIP- NAIL THE ORACLE B2C SERVICE FUNDAMENTALS   Understanding the fundamentals of working with Oracle B2C Service will help build an excellent foundation for success.  Please see the...

Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM), Customer Portal, Browser Extension Framework, .NET Add-Ins All product versions Issue: What are the options...

Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: In the case of CPM customizations, a product defect will exist if observed...

Environment:  Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution:  Asynchronous CPM customizations are run using a site utility...

PRO TIP- TROUBLESHOOTING SSO   You can integrate your B2C service site with an external IdP for a seamless login experience for your agents and customers. However, you might find you need...

Environment: CRM On Demand Resolution: To reach the CRM On Demand Support team please call the global support number at 1-800-223-1711. There is a selection for CRM on Demand which will allow you to...

 Environment: Event Subscriptions, Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: Triggered asynchronous CPMs and Event...

 Environment: Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: The "CPM failed: Too many cycles: Max 5 cycles exceeded" error will be...

EnvironmentChat / Engagement EngineOracle B2C Service 24A and newer ResolutionFor the requirement, where a you want to re-order/add/remove the fields, or adjust dynamically, you can always opt...

Environment:   Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service   Issue:   I have not changed the code for a CPM, which has been deployed...

EnvironmentChat / Engagement EngineOracle B2C ServiceWeb Chat for Service ResolutionYou can add standard and custom fields to the pre-launch form for the end-user to complete these before...

PRO TIP- EFFECTIVELY NAVIGATE THE ORACLE B2C SERVICE SUPPORT SITE   One of the most powerful tools at your fingertips is the Oracle B2C Service Support Site.   Please watch the Pro Tip...

Environment: Process Designer, Custom Process Model (CPM), Connect for PHP API All product versions Resolution: Suppression is important to prevent rules, external events and/or custom processes from...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The version information within the comment/annotation section of a Custom...

PRO TIP- HAVE KEY PEOPLE IN PLACE WITHIN ORACLE B2C SERVICE   Understanding the different roles necessary to administer and keep your site functioning at a high level is essential.  This...

Environment: All supported versions Resolution: It is not possible to pre-install the Oracle B2C Service application for roaming agents, profiles, Virtual Machines, or Desktops...

PRO TIP- SUCCESSFULLY SUBMIT ORACLE B2C SERVICE REQUESTS   Utilizing best practices when submitting service requests (SRs) will help ensure a timely resolution and proper resource engagement...

Environment: Connect for PHP (CPHP) API, Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The 200 email recipient limitation described in...

 PRO TIP - AUTHORING: CONTACT SYNC FROM B2C SERVICEWhen contact information is updated in the B2C Service contacts table, there is no existing batch job to transfer those updates to Authoring...

 PRO TIP - TESTING INCIDENT ARCHIVING IN TEST SITESIncident archiving is beneficial for your environment. This Pro Tip explains why, and how to test incident archiving in a test environment...

Environment:  Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All Supported Versions Resolution:  The Process Designer / Custom Process Models (CPM) feature...

 PRO TIP - KNOWLEDGE ADVANCED BATCH JOBSKnowledge Advanced uses numerous batch jobs to perform system maintenance and generate system notifications to ensure KA is functioning properly. In this...

 PRO TIP - EXPORT/IMPORT ELEMENTS USING ELEMENT MANAGER WITHOUT DEPENDENCIESElement Manager lets you automatically group, package, migrate, and deploy configurable components across B2C Service...

 PRO TIP - ACCESSING AND UNDERSTANDING INCOMING EMAIL HEADERS Email headers provide valuable details showing the path an email message takes from the sender to a recipient.This B2C Service...

Environment: Chat Oracle B2C Service Resolution: The following is an example of exercising the feature to pre-populate the embedded chat with details from the  current logged in user when they...