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Knowledge Base (739)

  1. Contacting Oracle B2C Service Technical Support Services

    Answer: Environment: Contacting Oracle B2C Service Technical Support Resolution: The  Oracle B2C Service Technical Support Services Guide  provides best practices for interacting with our Technical...

  2. Article not the top result when title of that article is the search terms

    Answer: Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...

  3. DKIM email authentication configuration

    Answer: Environment: DKIM (DomainKeys Identified Mail), Email authentication Oracle B2C Service Resolution: DKIM (DomainKeys Identified Mail) is an email authentication technologies designed to identify...

  4. Using custom object fields on workspaces

    Answer: Environment: Custom objects, Workspaces, All Versions Issue: After creating a new custom object, it doesn't appear in the ribbon menus on the incident workspace. Resolution: Go to...

  5. Using Data Lifecycle Policy to purge (or archive)

    Answer: Environment: Purging and Archiving incidents Oracle B2C Service, All Releases Resolution: Prior to the 18B release, incident archiving and purging settings were available through a configuration...
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Documentation (3029)

  1. Link to a URL

    Add a Real-Time Chat Report to a Navigation Set Real-Time Chat Report to a Navigation Set Add real-time chat reports so staff members can view a Last Updated: 09/09/2022

  2. Link to a URL

    Add a Real-Time Chat Report to a Navigation Set Real-Time Chat Report to a Navigation Set Add real-time chat reports so staff members can view a Last Updated: 02/22/2025

  3. Link to a URL

    Add a Real-Time Chat Report to a Navigation Set Real-Time Chat Report to a Navigation Set Add real-time chat reports so staff members can view a Last Updated: 06/16/2022

  4. Link to a URL

    Overview of Table Relationships in Reports Reports You can link tables in different reports so that they function like a single report Last Updated: 02/22/2025

  5. Link to a URL

    Overview of Table Relationships in Reports Reports You can link tables in different reports so that they function like a single report Last Updated: 09/09/2022
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