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Some top-level values do not show in a drill-down

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
Length of time the Incoming Chat Toast Invitation is displayed

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...
Toast Pop-up timing

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
Using Event Subscriptions with Oracle Integration Cloud (OIC)

Environment: Event Subscriptions, Service Process Model (SPM) Oracle B2C Service Resolution: Event Subscription functionality is manged on the Oracle B2C Service side of integrations using the...
Referring Sites report not consistent with Top Referring Searches From Google report

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
Article not the top result when title of that article is the search terms

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
When searching, best matches do not appear at the top of the search results

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...
Oracle Tap application screen rotation no longer available

Environment: Oracle Tap version 4.2 and newer. Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App...
Report query processes too much data

Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...
I receive an error when entering the TAP URL in a browser, {"message":"","errorCode":"404"}

Environment: Oracle TAP on an iPad or iPhone Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App (TAP)...

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Documentation (346)

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How to Seed Your Knowledge Base Knowledge Base Because Service can start with only 15– 20 answers, the need for a comprehensive initial Last Updated: 02/02/2025
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Per Centum Engine, each unique visitor is assigned a random number between 1 and 100 . This is a server-side Last Updated: 07/23/2025
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Percentage of Average , 20 , and 30 , the average of the values in the column would be 20 . The values returned in the Last Updated: 11/13/2025
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Percentage of Average , 20 , and 30 , the average of the values in the column would be 20 . The values returned in the Last Updated: 09/09/2022
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Percentage of Average , 20 , and 30 , the average of the values in the column would be 20 . The values returned in the Last Updated: 06/16/2022
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AccountCTISettings Automatic Call Distribution (ACD) group Max Length: 20 ACDPassword string Available Available Last Updated: 02/08/2023
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Overview of Job Scheduler number of jobs in an interface is limited to 100 and the maximum number of active jobs in an Last Updated: 11/13/2025
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Percentage of Total current row. For example, if you had a column with three rows whose values were 10 , 20 , and Last Updated: 11/13/2025
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Percentage of Total current row. For example, if you had a column with three rows whose values were 10 , 20 , and Last Updated: 09/09/2022
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Percentage of Total current row. For example, if you had a column with three rows whose values were 10 , 20 , and Last Updated: 06/16/2022

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