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Knowledge Base (3)

  1. Using accented letters (or special characters) in aliases.txt

    Answer: Environment: Site Configuration, File Manager, Wordlist files, Aliases.txt Oracle B2C Service Resolution: Accented letters (or special characters) can be used in the aliases.txt file...

  2. HTML entities for special characters in plain text fields are not parsed

    Answer: Environment: Knowledge Advanced (all versions) Issue: Special characters are being seen in search results or elsewhere as HTML entities rather than the desired character. Resolution: HTML entities --...

  3. File attachment errors in an incident

    Answer: Environment: All versions, File Attachment Server (FAS) Resolution: When you get an error such as, There was an error uploading a file attachment for this incident, submit a service request via Ask...
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