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Knowledge Base (6)

  1. Quick Search Filters follow report definition filter order

    Answer: Environment:   Analytics - Quick Search reports Oracle B2C Service   Issue:   We set filter position in Filter Editor > Edit Logical Expression and see the desired filter order...

  2. File attachment errors in an incident

    Answer: Environment: All versions, File Attachment Server (FAS) Resolution: When you get an error such as, There was an error uploading a file attachment for this incident, submit a service request via Ask...

  3. Custom Process Model (CPM) Defect Analysis

    Answer: Environment : Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution : In the case of CPM customizations, a product defect will exist if observed...

  4. Customizing the Live Media Bar

    Answer: Environment: Not version specific, Live Media Bar Resolution: Stats can only be displayed in reports.  You can customize what the Agent sees in these repo r ts by modifying the Chat Workspaces...

  5. Effect on other tables when a staff account is deleted or moved

    Answer: Environment: Staff Account, Incidents, Answers Any table that includes the assigned group ID will be effected.  Resolution: When a staff member is moved to another group, all...
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Documentation (19)

  1. Link to a URL

    Function Reference (Spanish) Filter: All Files Submit Search Function Reference (Spanish) En este tema se muestra una lista de las Last Updated: 05/22/2024

  2. Link to a URL

    Licensing information for self-managed Intelligent Advisor Oracle Java SE , solely for the embedded execution of Intellgent Advisor components. Support of Last Updated: 05/22/2024

  3. Link to a URL

    Code Sample: Act on Event without Polling Server (ATGSvcs.rules.ruleLog); historicalLog.sort(function(a, b) { return (a[' ts '] - b[' ts ']); }); } for (var i=0; i Last Updated: 06/13/2023

  4. Link to a URL

    Troubleshoot B2C Service interviews details. OPA-RN-201 Invalid token received: expected user; ts ;hash OPAWidget is not configured Last Updated: 05/22/2024

  5. Link to a URL

    Function Reference (European Portuguese) . Table 1. Conectores lógicos Sintaxe Descrição se Termo opcional que pode ser apresentado no Last Updated: 05/22/2024
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