Search

Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...

Environment: Connect for PHP (CPHP) API, Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The 200 email recipient limitation described in...

Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...

Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...

Environment: Starting from Oracle B2C Service version August 2017 Issue: The following error is received when making a REST incident request: {   ...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...

Environment: Process Designer, Custom Process Model (CPM), Connect for PHP API All product versions Resolution: Suppression is important to prevent rules, external events and/or custom processes from...

Environment: Oracle B2C Service, business rules, object event handlers Issue: Suppose you have a business rule that checks to see if an incident's source equals a certain value. The rule's...

Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: There is a specific order that must be followed to completely delete a CPM...

Environment: Customer Portal (CP) - Enduser pages Oracle B2C Service Issue: I do not want to allow customers to submit incidents via this page. Resolution: Disabling the /app/ask page can be done by...

 Environment: Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: The "CPM failed: Too many cycles: Max 5 cycles exceeded" error will be...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...

Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Issue: In terms of the length of time to process the script, how to I know if my...

Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM), Customer Portal, Browser Extension Framework, .NET Add-Ins All product versions Issue: What are the options...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...

Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: In the case of CPM customizations, a product defect will exist if observed...

Environment: Oracle B2C Service REST API, CWS SOAP If your current Oracle B2C Service version is older than August 2014, please review Overview of legacy Oracle B2C Service update process...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records may not be available within the Probe Designer until up to...

Environment: CPMs, SPMs, Reports. Resolution:The admins can view the ‘CPM Process Log’ Report [ID 13194] under Public Folders via Report Explorer. The admins can search the report using the...

 Environment: Event Subscriptions, Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: Triggered asynchronous CPMs and Event...

Environment: CRM On Demand Resolution: To reach the CRM On Demand Support team please call the global support number at 1-800-223-1711. There is a selection for CRM on Demand which will allow you to...

Environment:   Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service   Issue:   I have not changed the code for a CPM, which has been deployed...

Environment Oracle B2C Service - all releases Resolution In a standard scenario, contacts for incidents created from the customer portal will automatically be associated with the organization they...

Environment: Connect for PHP (CPHP) API Issue: We send emails using CPM customizations, and the content of the email is built using the message base. The problem is, in some cases we have an incident...

Environment: Oracle B2C Service, Product listing Connect for PHP (CPHP) API Resolution: Use latest framework version Using the latest CPHP framework version is recommended for all new customizations...

Environment:  Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution:  Asynchronous CPM customizations are run using a site utility...

Environment: Connect Web Services for SOAP (CWS) API, All Versions Resolution: Please refer to product documentation specific to "Connect Web Services for SOAP (Connect Web Services)" for up-to-date...

Environment: Connect Web Services for SOAP (CWS) API, All Versions Resolution: The Connect Web Services for SOAP (CWS) API is enabled by default on all sites. In order to confirm that these features...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: When an asynchronous CPM (that is triggered through a Process Designer mapping...

Environment: Office 365 mailboxes Solution: When setting up mailboxes to use OAuth to connect to Office365 mailboxes you must first create an App Registration on Microsoft's Azure Active...

Environment: REST API Staff Profiles Issue: We receive this error when submitting a REST API request:  "Not Allowed: Cannot perform requested function or action" Resolution: When using...

Environment: Oracle B2C Service, versions August 2017 and newer Issue: Retrieving the Connect Web Services for SOAP WSDL results in the following error: The service was accessed in a non-supported...

Environment: Chat, Chat API Oracle B2C Service Resolution: Given the end-user is chatting into the Contact Center on a widget that is built using the Chat REST APIs, agents now have the ability to...

Environment: Connect Web Services for SOAP (CWS) API Oracle B2C Service, All Versions Issue: We're seeing this error in the Error Logs: "Access denied to 'spm_obj_procedure_pending_get'...

EnvironmentTracking referring URLs for customers visiting your Customer PortalAnalytics, Customer Portal activityResolutionTo determine the site your end-user came from you can look at standard...

Environment: Oracle B2C Service (OSvC), all supported versions Resolution: Before running the report through the Connect Web Services for SOAP API there are a few checks that need to be done: Make...

Environment: Oracle B2C Service Knowledge Advanced Search REST API Issue: The application I am building uses the Search REST API and needs to support question and answer results that are user...

Environment Oracle B2C Service All releases Resolution When setting the value of a custom field for a standard or custom object, one needs to take into account that the custom fields are nested under...

Environment Oracle B2C Service All versions Connect PHP API - version 1.3 and later Resolution Oracle B2C Service comes with its own encryption capabilities for custom scripts and processes. Starting...

Environment File Manager/Custom Scripts Connect PHP API version 1.4   Resolution   The latest release for the Connect PHP API version 1.4 uses an ApplicationContext with its CurrentContext...