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Knowledge Base (15)

  1. Oracle B2C Service Infrastructure Requirements

    Answer: Environment: System Requirements Oracle B2C Service, All support versions Resolution: Proper configuration and maintenance of your environment is crucial to your success.  Critical...

  2. Anatomy of a session as reported in the clickstreams table

    Answer: Environment: Analytics, Clickstreams database table Oracle B2C Service Resolution: Here is a sample clickstreams session as it would be presented in a report.          ...

  3. Description of Action ID's in Clickstreams

    Answer: Environment: Clickstreams Action ID Resolution: Important! 1. The clickstream action ID's are defined by a separate table called cs_actions and are different for every customer (except for action_id...

  4. System Requirements for Oracle Cobrowse

    Answer: Environment: Oracle Co-browse (all versions) Resolution: The information below provides supported environments for both agents and end-user customers using Co-browse: In Instant Co-browse Mode...

  5. Oracle B2C Service 24B Supported Customer Platforms

    Answer: This document outlines supported browser specifications for customers using the customer portal pages provided in the release of Oracle B2C Service. For agent workstation specifications, including...
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Documentation (2493)

  1. Link to a URL

    View Session Use Use The Service Usage Metrics Session reports show you the number of tier 1 , tier 2, and tier 3 Last Updated: 09/09/2022

  2. Link to a URL

    Per Centum Engine, each unique visitor is assigned a random number between 1 and 100. This is a server-side Last Updated: 06/13/2023

  3. Link to a URL

    Preview a Segment preview the segment to see a list of up to 1 ,000 contacts. Welcome to the Oracle B2C Service Last Updated: 09/09/2022

  4. Link to a URL

    Preview a Segment preview the segment to see a list of up to 1 ,000 contacts. Welcome to the Oracle B2C Service Last Updated: 02/22/2024

  5. Link to a URL

    JavaScript methods to call Intelligent Advisor interviews , onNavigate) The parameters used with this method are given in Table 1 of JavaScript object parameters Last Updated: 05/22/2024
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