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Environment: Connect for PHP (CPHP) API, Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The 200 email recipient limitation described in...

Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...

Environment: Workspaces - Incident Editor Issue: When an email is sent in as plain text, the incident thread will default to plain text. Resolution: The state of the Rich/Plain text button depends on...

Environment:   .NET console (plain text is not used in Browser UI)   Rich Text Incident Thread control Issue: Setting thread control to plain text Resolution: To set plain text for all...

Environment: Business Success Onboarding and Project Planning Resolution: Preparing and onboarding yourself on Oracle Cloud, you would next move on to Project Planning and Design phase. This phase...

Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...

Environment:  All US Government Oracle B2C Service sites, and US Government OPA/Intelligent Advisor sites Resolution: Below are the answers to some frequently asked questions, intended...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...

Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...

Consider leveraging OCI Vision.   This linked article describes how to utilize the Document AI service provided by OCI Vision to automatically parse and collect information from documents/images...

Learn how to leverage the OCI API Gateway and OCI Functions to build a better custom API solution for B2C Service. INTRODUCTION Oracle B2C Service extensibility is improving by leveraging...

For the security of all sites located on OCI Datacenters, the OCI environment does not allow mailboxes to connect to the application via port 110. POP3 protocol uses port 110 for unencrypted...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...

Environment: Oracle B2C Service Resolution: For Admins, External Objects & integrations feature can be used to connect their Oracle B2C Service instance with OCI native applications which support...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...

Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM), Customer Portal, Browser Extension Framework, .NET Add-Ins All product versions Issue: What are the options...

Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: In the case of CPM customizations, a product defect will exist if observed...

Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Issue: In terms of the length of time to process the script, how to I know if my...

Environment: Oracle B2C Service, business rules, object event handlers Issue: Suppose you have a business rule that checks to see if an incident's source equals a certain value. The rule's...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records may not be available within the Probe Designer until up to...

Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: There is a specific order that must be followed to completely delete a CPM...

Environment: Oracle B2C Version 22A and newer.   Resolution: For agents handing chats in the Browser UI, a new feature “Rich Text & Plain Text Toggle” is available starting 22A+. Previously...

Environment: Connect Web Services for SOAP ("SOAP API") Resolution: If you've found that a new customer entry, private note or response added via an incident workspace is defaulting to plain text...

Environment: CPMs, SPMs, Reports. Resolution:The admins can view the ‘CPM Process Log’ Report [ID 13194] under Public Folders via Report Explorer. The admins can search the report using the...

 Environment: Event Subscriptions, Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: Triggered asynchronous CPMs and Event...

Environment: Chat Agent configuration is available in all versions with Oracle RightNow Chat Cloud Service.  Chat End-user Configuration is available in all supported versions. Resolution...

Environment: CRM On Demand Resolution: To reach the CRM On Demand Support team please call the global support number at 1-800-223-1711. There is a selection for CRM on Demand which will allow you to...

Environment:   OCI Cloud Console Resolution: Follow these steps to resolve the 'Could not load your applications.  You may not have access to view your applications...

 Environment: Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: The "CPM failed: Too many cycles: Max 5 cycles exceeded" error will be...

Environment:Customer Portal, Mobile pagesetResolution:You might observe that when chatting with an end-user who is using a mobile device, the hyperlinks you're sending from the console will appear as...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: When an asynchronous CPM (that is triggered through a Process Designer mapping...

Environment:  Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution:  Asynchronous CPM customizations are run using a site utility...

Environment:  Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All Supported Versions Resolution:  The Process Designer / Custom Process Models (CPM) feature...

Oracle customers may use Oracle Cloud Infrastructure (OCI) Alarms to provide automatic IT support based on the performance of Cloud Infrastructure. Oracle B2C Service and Oracle B2B Service may both...

EnvironmentTracking referring URLs for customers visiting your Customer PortalAnalytics, Customer Portal activityResolutionTo determine the site your end-user came from you can look at standard...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) November 2012 and newer releases Resolution: You are planning on using direct sql and you have made...

Environment: Starting from Oracle B2C Service version August 2017 Issue: The following error is received when making a REST incident request: {   ...

Environment: B2C Service Chat, Agent Console Oracle B2C Service Issue: When agents are pasting URLs copied from Microsoft Edge browser into the Compose area of a chat in the .NET Console, the URL...

Environment:   Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service   Issue:   I have not changed the code for a CPM, which has been deployed...

Environment: Oracle B2C Service, Chat, All supported versions Resolution: When a chat is first loaded into the Oracle B2C Service agent console a request is made to Oracle's servers for a .css...