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Knowledge Base (1751)

  1. Technical Documentation and Sample Code

    Answer: When considering the use of sample code found here or elsewhere within Oracle B2C Service properties, be aware that such code is not and will not be supported by the Oracle B2C Service Technical...

  2. Oracle B2C Service Tutorials

    Answer: Oracle B2C Service tutorial videos give new users an overview of product functions, features, and best practices. When you learn about all the things our products can do, you’ll have the tools...

  3. Including an incident thread in a report

    Answer: Environment: Incidents, Analytics Resolution: Incident thread data is retained in a separate table from the general incidents table. In addition, there are several different types of threads, which...

  4. Configuration of Oracle-hosted Service and Outreach mailboxes

    Answer: Environment: Oracle B2C Service, Configuration Assistant Resolution: Oracle-managed Service mailboxes are used for sending and receiving emails on incidents. They are hosted by Oracle and their email...

  5. Service Cloud Application Deployment and Deployment Options Overview

    Answer: Environment: Oracle B2C Service, All versions Resolution: 1. Purpose The purpose of this guide is to provide a concise reference on the Oracle B2C Service application, it's deployment and...
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Documentation (27)

  1. Link to a URL

    Ad Conversion are added to your diagram. Ad Conversion The Ad Conversion template uses a web form to determine if Last Updated: 09/09/2022

  2. Link to a URL

    Ad Conversion are added to your diagram. Ad Conversion The Ad Conversion template uses a web form to determine if Last Updated: 02/22/2024

  3. Link to a URL

    Apply a Campaign Template template, the elements and connectors associated with that template are added to your diagram. Ad Last Updated: 09/09/2022

  4. Link to a URL

    Apply a Campaign Template template, the elements and connectors associated with that template are added to your diagram. Ad Last Updated: 02/22/2024

  5. Link to a URL

    Apply a Campaign Template template, the elements and connectors associated with that template are added to your diagram. Ad Last Updated: 06/16/2022
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