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Knowledge Base (1746)

  1. Technical Documentation and Sample Code

    Answer: When considering the use of sample code found here or elsewhere within Oracle B2C Service properties, be aware that such code is not and will not be supported by the Oracle B2C Service Technical...

  2. Oracle B2C Service Tutorials

    Answer: Oracle B2C Service tutorial videos give new users an overview of product functions, features, and best practices. When you learn about all the things our products can do, you’ll have the tools...

  3. Terminate chat rule for email 'anonymous@anonymous.invalid​​​​​​​' is not working

    Answer: Environment: Chat Business rules Resolution: If a chat is launched without an email address, the product will automatically designate the chat as having an email address of...

  4. How to understand and investigate site activity

    Answer: Environment: Oracle B2C Service, Product listing Customer Portal, Clickstreams, Customer Session Information Resolution: Site activity can be viewed from the Oracle B2C Service Support portal after...

  5. Chat agents can adjust the maximum available chat sessions

    Answer: Environment : All currently supported versions of Oracle B2C Service. Resolution: When enabled, the chat profile permissions "Set Max Sessions" (Service Cloud version 17C and earlier) and "Set...
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Documentation (28)

  1. Link to a URL

    Ad Conversion are added to your diagram. Ad Conversion The Ad Conversion template uses a web form to determine if Last Updated: 09/09/2022

  2. Link to a URL

    Ad Conversion are added to your diagram. Ad Conversion The Ad Conversion template uses a web form to determine if Last Updated: 02/22/2025

  3. Link to a URL

    Apply a Campaign Template template, the elements and connectors associated with that template are added to your diagram. Ad Last Updated: 09/09/2022

  4. Link to a URL

    Apply a Campaign Template template, the elements and connectors associated with that template are added to your diagram. Ad Last Updated: 02/22/2025

  5. Link to a URL

    Apply a Campaign Template template, the elements and connectors associated with that template are added to your diagram. Ad Last Updated: 06/16/2022
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