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Knowledge Base (5)

  1. Custom message base errors in Customer Portal

    Answer: Environment: Customer Portal (CP) Oracle B2C Service, all versions Resolution: Here are a few things to check if you are seeing either of these errors. Does the message base exist? Is your code...

  2. Auto Update Program Preferences

    Answer: Environment: Oracle B2C Service Resolution: The  Oracle B2C Service   Auto Update Program is controlled by a number of site preferences. Customers can modify the following preferences in...

  3. Routing chat requests to agents

    Answer: Environment: Chat, Agent, Business Rules Resolution: When a chat is submitted by an end user it is inserted into the "Default Chat Queue" unless first acted upon by chat rules used to route the chat...

  4. Round Robin incident assignment

    Answer: Environment : Incident Routing - Round Robin Oracle B2C Service Resolution: When using Round Robin, the following is required for assignment to occur:     Round Robin (All): The Incident's...

  5. Setting the answers to display the 5 most used and 5 new

    Answer: Environment: Answers, End-user pages Resolution: While there is not a way to separately display these two blocks of 5 answers on the list of answers, you can produce a similar effect with some clever...
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Documentation (13)

  1. Link to a URL

    Customer Portal » \RightNow\Utils\Config value given the slot name and config base file. This function will automatically return the value in Last Updated: 10/23/2018

  2. Link to a URL

    Customize the Look of an Intelligent Advisor Flow In a Visual Builder Application the static header using the headerTemplate slot Customize the screen displayed when the flow is Last Updated: 02/20/2025

  3. Link to a URL

    Create a Custom Control In an Intelligent Advisor Flow In a Visual Builder Application component leverages the OJET component template slot to accept the custom renderings. The component Last Updated: 02/20/2025

  4. Link to a URL

    Customize the Wait-To-Load Screen Filter: All Files Submit Search Customize the Wait-To-Load Screen The loadingTemplate slot allows Last Updated: 02/20/2025

  5. Link to a URL

    Customize the Header Filter: All Files Submit Search Customize the Header The headerTemplate slot allows the component Last Updated: 02/20/2025
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