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Knowledge Base (6)
- Answer: Environment: Customer Portal (CP) Oracle B2C Service, all versions Resolution: Here are a few things to check if you are seeing either of these errors. Does the message base exist? Is your code...
- Answer: Environment: Chat, Agent, Business Rules Resolution: When a chat is submitted by an end user it is inserted into the "Default Chat Queue" unless first acted upon by chat rules used to route the chat...
- Answer: Environment: Oracle B2C Service Resolution: The Oracle B2C Service Auto Update Program is controlled by a number of site preferences. Customers can modify the following preferences in...
- Answer: Environment: Answers, End-user pages Resolution: While there is not a way to separately display these two blocks of 5 answers on the list of answers, you can produce a similar effect with some clever...
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Link to a URL Oracle B2C Service Technical Support document
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Documentation (13)
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Customer Portal » \RightNow\Utils\Config value given the slot name and config base file. This function will automatically return the value in Last Updated: 10/23/2018
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Customize the look of an Intelligent Advisor flow in a Visual Builder application the static header using the headerTemplate slot Customize the screen displayed when the flow is Last Updated: 04/22/2024
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Create a custom control in an Intelligent Advisor flow in a Visual Builder application component leverages the OJET component template slot to accept the custom renderings. The component Last Updated: 04/22/2024
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Customize the wait-to-load screen Filter: All Files Submit Search Customize the wait-to-load screen The loadingTemplate slot allows Last Updated: 04/22/2024
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Customize the header Filter: All Files Submit Search Customize the header The headerTemplate slot allows the component Last Updated: 04/22/2024
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