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Knowledge Base (2773)

  1. Browser User Interface Updates

    Updated Answer: Environment: Browser User Interface (BUI) Updates Resolution: Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during...

  2. Test Site Details

    Answer: Environment: Oracle B2C Service Test Sites, All versions Resolution: Configuration Assistant provides you the ability to create a copy of your Oracle B2C Service production site for testing...

  3. Chat Service Updates

    Updated Answer: Environment: Chat Updates Oracle B2C Service Resolution: Product Development regularly updates services related to the Chat functionality.  The purpose of these updates is to improve the...

  4. How do I check Apache Logs for my site?

    Answer: Frequently customers need to be able to check webserver traffic against their sites, for use cases like (1) security audits (2) debugging customizations or (3) checking usage.  As of December...

  5. Intelligent Advisor Update Schedule

    Answer: Environment: Intelligent Advisor, All Versions Resolution: Intelligent Advisor sites are updated automatically once each quarter. Test sites can be updated in place using the Service Cloud...
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Documentation (6386)

  1. Link to a URL

    Understand Site and Disaster Recovery Locations Cloud Service Generation 1 and Generation 2. Table 1 . The production site locations and disaster Last Updated: 04/22/2025

  2. Link to a URL

    Site Protection protection. Table 1 . Administration Interface Settings for Site Protection Configuration Last Updated: 09/09/2022

  3. Link to a URL

    Site Protection protection. Table 1 . Administration Interface Settings for Site Protection Configuration Last Updated: 02/22/2025

  4. Link to a URL

    View Session Use Use The Service Usage Metrics Session reports show you the number of tier 1 , tier 2, and tier 3 Last Updated: 02/02/2025

  5. Link to a URL

    Time On Site value. Table 1 . Time On Site Condition Configuration Options and Descriptions Table Last Updated: 06/13/2023
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