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Knowledge Base (185)

  1. Functions used in reports

    Answer: Environment: Analytics Resolution: When creating custom reports, you can define functions of the data to use in a filter or to display in the output column. This allows users to customize both the...

  2. Chat Maintenance

    Answer: Environment: B2C Service Chat, Chat Maintenance Oracle B2C Service Resolution: The B2C Service Chat is a single-version service that is updated without user impact. Product Development will regularly...

  3. SPF and Sender ID considerations with Oracle B2C Service sites

    Answer: Environment: Sender Policy Framework (SPF) Resolution: Sender Policy Framework (SPFv1) and Sender ID (also known as SPFv2) are two email authentication technologies that use Domain Name System (DNS)...

  4. Configuring WebDAV connection to access the Customer Portal

    Answer: Environment: Oracle B2C Service, WebDAV, Cyberduck, Customer Portal Resolution: Please see the Oracle B2C Service infrastructure requirements for WebDAV applications supported with your...

  5. Interval types in the Incident Performance table

    Answer: Environment: Incident Performance, inc_performance: Resolution: Note: The intervals are computed by the agedatabase utility. As a result, today's activity will not be available until tomorrow when...
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Documentation (1528)

  1. Link to a URL

    Configure Incident Thread Masking Service contains three predefined system masks for credit card , social security, and telephone Last Updated: 09/09/2022

  2. Link to a URL

    Configure Incident Thread Masking Service contains three predefined system masks for credit card , social security, and telephone Last Updated: 08/19/2024

  3. Link to a URL

    Encrypted Fields Custom attribute encryption masks sensitive information, such as credit card details, to adhere to Last Updated: 09/09/2022

  4. Link to a URL

    Overview of Custom Attribute Encryption Encryption Encrypt custom attributes in Oracle B2C Service to adhere to Payment Card Industry (PCI Last Updated: 08/19/2024

  5. Link to a URL

    Spell Checking uses three methods of spell checking. Welcome to the Oracle B2C Service Online Help User Guide Last Updated: 09/09/2022
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