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Knowledge Base (188)

  1. How to understand and investigate site activity

    Answer: Environment: Oracle B2C Service, Product listing Customer Portal, Clickstreams, Customer Session Information Resolution: Site activity can be viewed from the Oracle B2C Service Support portal after...

  2. Anatomy of a session as reported in the clickstreams table

    Answer: Environment: Analytics, Clickstreams database table Oracle B2C Service Resolution: Here is a sample clickstreams session as it would be presented in a report.          ...

  3. Mandatory requirements for SSO implementations

    Answer: Environment: SAML 2.0 Single Sign-On (SSO) Resolution: The following steps are required when implementing SSO. Add fingerprint of signing certificate to configuration setting SAML_20_SIGN_CERTS. A...

  4. End user can't login after password reset

    Answer: Environment: Contacts, Passwords Resolution: If the Customer claims that they have tried to reset the password several times check the following: a. Check the  Audit Log by...

  5. Applying a copy of a Service Level Agreement (SLA)

    Answer: Environment: SLAs, Incidents Oracle B2C Service Resolution: Once a Service Level Agreement (SLA) has been modified and applied to records, and then changed, it creates a historical copy of itself. It...
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Documentation (1529)

  1. Link to a URL

    Configure Incident Thread Masking Service contains three predefined system masks for credit card , social security, and telephone Last Updated: 02/22/2025

  2. Link to a URL

    Configure Incident Thread Masking Service contains three predefined system masks for credit card , social security, and telephone Last Updated: 09/09/2022

  3. Link to a URL

    Encrypted Fields Custom attribute encryption masks sensitive information, such as credit card details, to adhere to Last Updated: 02/02/2025

  4. Link to a URL

    Overview of Custom Attribute Encryption Encryption Encrypt custom attributes in Oracle B2C Service to adhere to Payment Card Industry (PCI Last Updated: 05/18/2025

  5. Link to a URL

    Spell Checking uses three methods of spell checking. Welcome to the Oracle B2C Service Online Help User Guide Last Updated: 09/09/2022
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