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Knowledge Base (4)

  1. Custom Process Model (CPM) Defect Analysis

    Answer: Environment : Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution : In the case of CPM customizations, a product defect will exist if observed...

  2. Customizing the Live Media Bar

    Answer: Environment: Not version specific, Live Media Bar Resolution: Stats can only be displayed in reports.  You can customize what the Agent sees in these repo r ts by modifying the Chat Workspaces...

  3. Wonderful World of Workspace Rules

    Answer: This webinar explores Workspace rules including the purpose of workspace rules, the do's and don'ts when working with them and learning some useful tips. Watch the webinar recording  and review...

  4. Effect on other tables when a staff account is deleted or moved

    Answer: Environment: Staff Account, Incidents, Answers Any table that includes the assigned group ID will be effected.  Resolution: When a staff member is moved to another group, all...
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Documentation (3)

  1. Link to a URL

    Code Sample: Act on Event without Polling Server (ATGSvcs.rules.ruleLog); historicalLog.sort(function(a, b) { return (a[' ts '] - b[' ts ']); }); } for (var i=0; i Last Updated: 06/13/2023

  2. Link to a URL

    Troubleshoot B2C Service Interviews Invalid token received: expected user; ts ;hash OPAWidget is not configured correctly. Ensure the Last Updated: 03/20/2025

  3. Link to a URL

    Function Reference for Policy Modeling Rules (Korean) 경우 그 월의 마지막 날에 값이 참이 됩니다. 따라서 함수가 월별로 정확히 하루에 대해 참 값을 출력합니다. 검증 이벤트 함수 ( English ) 테이블 12은(는 Last Updated: 04/22/2025
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