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Knowledge Base (17)

  1. Oracle B2C Service Deprecations

    Answer: Environment Deprecation Announcements and End of Life (EOL) scheduling for Oracle B2C Service features/modules Resolution: Important update , CCOM v1.2 and v1.3 are no longer deprecated...

  2. Appending information during Ask A Question submit

    Answer: Environment: Ask a Question (AAQ), SmartAssistant (SA), Appending SA via Business Rules Oracle B2C Service Resolution: There are two options for appending content / suggesting solutions using...

  3. Chat Service Updates

    Updated Answer: Environment: Chat Updates Oracle B2C Service Resolution: Product Development regularly updates services related to the Chat functionality.  The purpose of these updates is to improve the...

  4. Customer Portal 3.6, 3.7 and 3.8 Deprecation and EOL

    Answer: Environment: Customer Portal versions 3.6, 3.7 and 3.8 Oracle B2C Service Resolution: The Oracle B2C Service Customer Portal versions 3.6, 3.7 and 3.8 are deprecated as of November 2022. Customers on...

  5. Reporting on staff profile characteristics

    Answer: Environment: Analytics, Profiles / Accounts All versions Resolution: Standard Reports Two standard reports allow you to view staff account information based on profile permissions. For more...
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Documentation (14)

  1. Link to a URL

    Review and Accept Autotuner Recommendations Using B2C Service Search Home Service Incidents Incident Creation This topic describes the process for working on incidents after a customer submits a question. Response Options Service has tools... Last Updated: 02/22/2025

  2. Link to a URL

    Review and Accept Autotuner Recommendations Using B2C Service Search Home Service Incidents Incident Creation This topic describes the process for working on incidents after a customer submits a question. Response Options Service has tools... Last Updated: 09/09/2022

  3. Link to a URL

    What's New In Intelligent Advisor? slightly different path through the loop is identified November 2023 (Release 23D) Decision Last Updated: 04/22/2025

  4. Link to a URL

    ContentSearch ContentSearch Description Content search object Fields Name Type Usage on Create Usage on Get Usage on Update Usage on Destroy Nullable Description Constraints Filters ContentFilter Available... Last Updated: 02/08/2023

  5. Link to a URL

    Customer Portal » \RightNow\Models\Incident Customer Portal PHP Documentation JS Documentation Back to top   Javascript is disabled; several features are only available if Javascript is enabled. Public Protected Inherited... Last Updated: 10/23/2018
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