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Knowledge Base (15)

  1. Oracle B2C Service Deprecations

    Updated Answer: Environment Deprecation Announcements and End of Life (EOL) scheduling for Oracle B2C Service features/modules Resolution: Important update , CCOM v1.2 and v1.3 are no longer deprecated...

  2. Chat Service Updates

    Updated Answer: Environment: Chat Updates Oracle B2C Service Resolution: Product Development regularly updates services related to the Chat functionality.  The purpose of these updates is to improve the...

  3. Customer Portal 3.6, 3.7 and 3.8 Deprecation and EOL

    Answer: Environment: Customer Portal versions 3.6, 3.7 and 3.8 Oracle B2C Service Resolution: The Oracle B2C Service Customer Portal versions 3.6, 3.7 and 3.8 are deprecated as of November 2022. Customers on...

  4. Oracle Cobrowse Deprecation and EOL

    Answer: Environment: Cobrowse all versions and environments Resolution: All versions of Cobrowse are deprecated as of December 8th 2022. Cobrowse is "End of Life" as of December 2023. The Cobrowse “end of...

  5. PCI Data Security Standard (DSS) V4.0 Considerations

    Answer: Environment: PCI pods (Includes US Federal Government pods) Resolution: In March of 2022 the PCI Data Security Council released the new PCI Data Security Standard (DSS) V4.0.  As expected from a...
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Documentation (103)

  1. Link to a URL

    What's New In Intelligent Advisor? , as a slightly different path through the loop is identified November 2023 (Release 23D) Decision Last Updated: 06/29/2025

  2. Link to a URL

    Connector Version Support November 2021 November 2021 12.2.13 February 2023 February 2023 12.2.18 No end date currently Last Updated: 02/20/2025

  3. Link to a URL

    Check If a Condition Is True for At Least the Specified Number of Consecutive Preceding Days be used to determine whether a customer's bank account balance has exceeded $ 50 for at least 2 Last Updated: 02/20/2025

  4. Link to a URL

    Release Notes . July 2023 Workspace Functions The following objects and their functions have been added Last Updated: 06/12/2025

  5. Link to a URL

    Overview of Transcripts example An example interview transcript is given below: { "timestamp": " 2023-02-06T00 : 50 :11Z Last Updated: 02/20/2025
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