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  • Custom Process Model (CPM) error state

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...

  • Mail API per-process limit of 200 emails

    Environment: Connect for PHP (CPHP) API, Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The 200 email recipient limitation described in...

  • The required changes to migrate from CCOM v1.2/1.3 to CCOM v1.4

    Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...

  • CPM logging record retention

    Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...

  • Managing Asynchronous CPMs

    Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...

  • Anatomy of a CPM (Custom Process)

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...

  • Viewing more than the first 100 records in a report

    Environment: Setting limits on the number of rows returned within custom reports Oracle B2C Service, Analytics, All versions Resolution: When you run the report, you can manually change the Record...

  • CPM/Process Designer Best Practices and Guidelines

    Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...

  • Firing a CPM from a rule based on object source

    Environment: Oracle B2C Service, business rules, object event handlers Issue: Suppose you have a business rule that checks to see if an incident's source equals a certain value. The rule's...

  • Two second guideline for synchronous CPMs

    Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Issue: In terms of the length of time to process the script, how to I know if my...

Documentation (226)

  1. Link to a URL

    Per Centum Engine, each unique visitor is assigned a random number between 1 and 100 . This is a server-side Last Updated: 07/23/2025

  2. Link to a URL

    With Report Configuration (renders in the specified UI) Agent Browser UI Extensibility Framework Developer Guide Search Home Agent Browser UI Extensibility Framework Analytics Extensions The Agent Browser UI Extensibility Framework includes Analytics... Last Updated: 07/23/2025

  3. Link to a URL

    IOptListItem Agent Browser UI Extensibility Framework Developer Guide Search Home Agent Browser UI Extensibility Framework IExtensionOptListContext IExtensionOptListContext is the main object used to implement... Last Updated: 07/23/2025

  4. Link to a URL

    setWidth Agent Browser UI Extensibility Framework Developer Guide Search Home Agent Browser UI Extensibility Framework Analytics Extensions The Agent Browser UI Extensibility Framework includes Analytics... Last Updated: 07/23/2025

  5. Link to a URL

    setHeight Agent Browser UI Extensibility Framework Developer Guide Search Home Agent Browser UI Extensibility Framework Analytics Extensions The Agent Browser UI Extensibility Framework includes Analytics... Last Updated: 07/23/2025

  6. Link to a URL

    FileAttachment FileAttachment Description A file that is attached to or associated with another object Fields Name Type Usage on Create Usage on Get Usage on Update Usage on Destroy Nullable Description Constraints... Last Updated: 02/08/2023

  7. Link to a URL

    FileAttachmentCommon FileAttachmentCommon Description File attachment that includes additional fields used for attachments to several different classes Derived From FileAttachment Fields Name Type Usage on Create Usage... Last Updated: 02/08/2023

  8. Link to a URL

    FileAttachmentCommon FileAttachmentCommon Description File attachment that includes additional fields used for attachments to several different classes Derived From FileAttachment Fields Name Type Usage on Create Usage... Last Updated: 02/08/2023

  9. Link to a URL

    FileAttachment FileAttachment Description A file that is attached to or associated with another object Fields Name Type Usage on Create Usage on Get Usage on Update Usage on Destroy Nullable Description Constraints... Last Updated: 02/08/2023

  10. Link to a URL

    Edit the Recent Community Discussions Section Using B2C Service Customer Portal Search Home Support Home Page Edit the Recent Community Discussions Section The Support Home page displays a list of recent community discussions, generated by the... Last Updated: 06/27/2022
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