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Environment: Public APIs (Connect REST, Connect Web Services for SOAP) All product versions Issue: We are seeing an API response stating: Too many items in operation - exceeds internal limit of 1000...
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Environment: REST API Issue: The product allows file attachments with a filename up to 100 characters. However when all of an incident's file attachments are downloaded as a tar file in a REST...
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Environment: Setting limits on the number of rows returned within custom reports Oracle B2C Service, Analytics, All versions Resolution: When you run the report, you can manually change the Record...
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Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
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Environment:Oracle B2C Service Resolution:Service Health MetricsService Health Metrics in B2C ServiceREST APIs are now available so your organization can monitor the overall health of the Oracle...
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Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
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Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
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Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...
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Environment: Agent Desktop, Incidents Oracle B2C Service Issue: I exported report results to Excel and enabled the "Convert all dates into Excel-formatted dates" option. However, in...
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Environment: Emails, Oracle B2C Service, all versions Resolution: Below is a description for the EGW_MAX_PER_ADDRESS and EGW_MAX_MSG_DURATION setting's functionality and examples of...
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Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
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Environment: Reports, all sites. Issue: A report which returns only a few rows of data, displays a "Report processes too much data" warning. Resolution: A report is limited not by the number of rows...
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Environment: Analytics, Functions Resolution: The count() aggregate function is used for counting the number of items (think number of items). The sum() aggregate function is used for summing up...
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Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...
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Environment:Mailboxes, Sites updating to August 2013 or newerResolution:This answer is applicable if you have been informed that you have duplicate mailboxes. There must be a 1:1 correspondence...
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Environment:Oracle B2C Service all versions using non-Oracle hosted mailboxes to create incidents via email.Issue:The techmail utility is showing the following messages, causing the runs to...
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Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: In order to stop a CPM customization from being triggered it must be...
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Environment: Oracle B2C Service, All supported versions Resolution: All Google search engines (i.e. www.google.co.jp, www.google.co.in, www.google.co.uk ) are included in the Top Referring...
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Environment: Chat, Business rules, Website Link Surveys Oracle B2C Service, All supported versions Resolution: The ability to initiate pop-up website link surveys when a chat is completed or...
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Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...
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Environment: Customer Portal (CP), Analytics, Answers, Search Results Report Resolution: When configuring the report and view for the end-user search pages, Weight should be set to First Sort in...
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Environment: Workspaces, Analytics Resolution: To resolve this, edit the report displayed in the Contacts tab of your organization workspace and increase the paging options as needed. Notes: Many...
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Environment: Surveys, survey_common.phph, survey_results.php Resolution: Currently, this file is not editable. A managed services engagement is needed to customize the output of the...
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Environment: Incident Archiving Oracle B2C Service, February 2015 and newer releases Resolution: Beginning with the February 2015 release, Oracle B2C Service allows you to export copies of incidents...
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Environment: Screen Pop within Agent Console, All product versions Resolution: Screen Pop functionality allows workspace tabs to be opened within the agent desktop application programmatically. The...
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Environment: Troubleshooting Screen Pops Resolution: The reason behind this is that screen pop URLs only support equal operators when running a report. Therefore, the 'in list' operator will not...
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Environment: Mailboxes, Sites updating to August 2013 or newer Resolution: Occasionally an Outreach mailbox is created with pop details from service pop account or vice versa. Even though the...
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Environment: Oracle B2C Service Support site and Knowledge base Resolution: Below are several tips and tricks to find what you're looking for within the Oracle B2C Service knowledge base. Searching...
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Environment: Analytics Issue: Some of our reports default to include pages when the report is run where each page has a maximum of 100 rows. We would like to clear that pagination. Resolution: When I...
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Environment: Mailboxes, Sites upgrading to August 2013 or newer Resolution: A service mailbox must contain complete POP information if it is enabled for incoming mail. If you were told your...
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Environment: Oracle TAP on an iPad or iPhone Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App (TAP)...
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Environment: Browsers, Pop-up blockers Resolution: In general, pop-up window blockers are very effective at what they do. Unfortunately, Oracle B2C Service is just as subject to the restrictions...
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Environment: Intelligent Advisor Resolution: The DateTime Multi-Input drop down box is a filtered list so you can type the year you wish or the start of the year and it will show you more...
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Environment: Answers, Workspaces, HTML Answer Editor Oracle B2C Service, 19A, 19B Resolution: In the Oracle B2C Service release 18A, the Answer Editor was changed to be compatible with the Browser...
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Environment: Workspaces / Analytics Resolution: You can find and adjust a report being used for a Workspace by following these directions: Open up the Profile a specific account belongs to...
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Environment: Oracle Tap version 4.2 and newer. Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App...
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Pass the popcorn, it’s summer blockbuster season. What are you lining up to see this cinematic summer? F1? Kantara: Chapter 1? Something else that ends in 1?The B2C Service Support team loves...
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Environment: Browser User Interface (BUI), user agent Issue: Getting a 404 error when Module redirects to perform an SSO login. Resolution: This 404 error is caused by the...
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Environment: Connect Web Services for SOAP (CWS) API, REST API, Connect for PHP API, ROQL, All product versions Resolution: When ROQL query is run from one of the Oracle B2C Service...
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Environment: Connect for PHP (CPHP) API, Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The 200 email recipient limitation described in...
Documentation (226)
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With Report Configuration (renders in the specified UI) Agent Browser UI Extensibility Framework Developer Guide Search Home Agent Browser UI Extensibility Framework Analytics Extensions The Agent Browser UI Extensibility Framework includes Analytics... Last Updated: 07/23/2025
Link to a URL
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IOptListItem Agent Browser UI Extensibility Framework Developer Guide Search Home Agent Browser UI Extensibility Framework IExtensionOptListContext IExtensionOptListContext is the main object used to implement... Last Updated: 07/23/2025
Link to a URL
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setWidth Agent Browser UI Extensibility Framework Developer Guide Search Home Agent Browser UI Extensibility Framework Analytics Extensions The Agent Browser UI Extensibility Framework includes Analytics... Last Updated: 07/23/2025
Link to a URL
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setHeight Agent Browser UI Extensibility Framework Developer Guide Search Home Agent Browser UI Extensibility Framework Analytics Extensions The Agent Browser UI Extensibility Framework includes Analytics... Last Updated: 07/23/2025
Link to a URL
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FileAttachment FileAttachment Description A file that is attached to or associated with another object Fields Name Type Usage on Create Usage on Get Usage on Update Usage on Destroy Nullable Description Constraints... Last Updated: 02/08/2023
Link to a URL
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FileAttachmentCommon FileAttachmentCommon Description File attachment that includes additional fields used for attachments to several different classes Derived From FileAttachment Fields Name Type Usage on Create Usage... Last Updated: 02/08/2023
Link to a URL
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FileAttachmentCommon FileAttachmentCommon Description File attachment that includes additional fields used for attachments to several different classes Derived From FileAttachment Fields Name Type Usage on Create Usage... Last Updated: 02/08/2023
Link to a URL
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FileAttachment FileAttachment Description A file that is attached to or associated with another object Fields Name Type Usage on Create Usage on Get Usage on Update Usage on Destroy Nullable Description Constraints... Last Updated: 02/08/2023
Link to a URL
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Edit the Recent Community Discussions Section Using B2C Service Customer Portal Search Home Support Home Page Edit the Recent Community Discussions Section The Support Home page displays a list of recent community discussions, generated by the... Last Updated: 06/27/2022
Link to a URL
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Edit the Recent Community Discussions Section Using B2C Service Customer Portal Search Home Support Home Page Edit the Recent Community Discussions Section The Support Home page displays a list of recent community discussions, generated by the... Last Updated: 08/19/2024
Link to a URL
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